Inbound Fulfillment Team Manager

2 weeks ago


Indiana, Pennsylvania, United States Amazon Full time
Job Overview
Amazon is on the lookout for dedicated, enthusiastic, and diligent individuals to take on the role of Team Supervisor at our Fulfillment Center (FC).

The perfect candidate will demonstrate a robust work ethic, meticulous attention to detail, the ability to meet tight deadlines, and a strong commitment to customer satisfaction in relation to product fulfillment.

This role may involve receiving merchandise utilizing radio frequency scanners, moving products with forklifts, pallet jacks, and walkies-riders.

Team Supervisors may also need to pick customer orders from various levels of a multi-level mezzanine, package and dispatch customer orders, and resolve issues as they arise.

Team Supervisors are expected to grasp all facets of production, comply with stringent safety, quality, and production standards, and be open to working across different shifts.

The position requires a strong willingness from the candidate to adapt to any role necessary within the fulfillment center, including picking orders, stowing carts, and loading or unloading materials.

This job is challenging yet rewarding, filled with opportunities for learning and enjoyment, as we strive to deliver exceptional service to our customers consistently.

Each employee must be capable of performing all job responsibilities and physical demands in the work environment regularly, with or without reasonable accommodation, to fulfill the requirements of the Team Supervisor role:
Team Supervisor Best Practices:
- Actively listen to associates and provide support to managers.
- Respond to requests promptly and ensure follow-up.
- Lead by example, embodying our values and behaviors.
- Be approachable, engage with employees to identify areas for improvement, and contribute to their roles.
- Exhibit professionalism and the highest standards of conduct at work.
- Stay informed about the latest techniques, tools, and processes.
- Maintain integrity, honesty, and accountability for mistakes.
- Be willing to push personal limits and take on additional responsibilities.

Key Responsibilities:
- Oversee shifts (Day/Night) in Inbound operations, managing labor planning and execution daily across various inbound processes.
- Prepare SOS plans, allocate labor, lead flow meetings, and assign job duties to FC Associates.
- Monitor and mentor associates on productivity, quality, and safety while effectively leading a team of PAs and problem solvers.
- Analyze and share various shift reports, escalating system-related issues to leadership promptly.
- Accountable for shift productivity and quality, along with developing associated action plans.
- Create and implement training and development plans for associates.
- Conduct 4M and 5S audits for respective workstations daily.
- Ensure FC associates have the necessary tools to perform their jobs and coordinate repairs or replacements as needed.
- Act as a substitute for the Area Manager.

A Day in the Life: The candidate will have diverse opportunities to manage the entire FC Inbound operations and engage in improvement projects.

BASIC QUALIFICATIONS:
- Bachelor's degree
- Proficient in speaking, writing, and reading English
- Experience with Microsoft Office products and applications
PREFERRED QUALIFICATIONS:
- Background in e-commerce, retail, or advertising

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.



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