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Investigations Team Manager

2 months ago

Indiana, Pennsylvania, United States Amazon Full time
Position Overview:
As a vital part of our operations, the Investigations Team Manager will lead a dedicated group of investigators in a remote working environment. This role is crucial for ensuring compliance and delivering effective solutions across various business units within Amazon Payments.

Key Responsibilities:
1. Oversee and coordinate the activities of the investigations team.
2. Provide leadership and support to team members, driving them to meet and exceed service levels based on forecasts and capacity.
3. Identify and implement process improvements and innovative strategies to enhance operational efficiency.
4. Analyze performance trends and recommend actionable changes to elevate team performance.
5. Establish best practices for maintaining productivity, quality, and service level agreements.
6. Recruit and develop top-tier investigators to strengthen the team.

People Development:
1. Foster the growth and development of investigators through regular performance feedback.
2. Identify training needs and facilitate skill enhancement initiatives.
3. Create a structured roadmap for career progression and track adherence to development plans.
4. Work towards establishing a succession plan within the team.

Qualifications:
- Minimum of 4 years in operational or retail management.
- At least 2 years of experience in team leadership.
- Extensive experience in Operations, Risk, and Fraud investigations.
- Proven track record in managing compliance and operational processes.
- Strong analytical, managerial, and interpersonal skills.
- Demonstrated ability to drive change and innovation within teams.

Amazon is committed to fostering a diverse and inclusive workplace, ensuring equal opportunities for all candidates.