Front Desk Manager
7 days ago
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.
Key Responsibilities- Maintains guest services and front desk goals by managing day-to-day operations, ensuring quality, standards, and meeting customer expectations.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
- Supervises staffing levels to ensure guest service, operational needs, and financial objectives are met.
- Ensures regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
- Supports management of front desk team by utilizing interpersonal and communication skills to lead, influence, and encourage others.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees.
- Manages all day-to-day operations.
- Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
- Ensures exceptional customer service by providing services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels, and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- High school diploma or GED.
- 2 years experience in the guest services, front desk, or related professional area.
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.
-
Front Desk Manager
6 days ago
San Diego, California, United States Vets Hired Full timeAbout the JobJob Summary: We are seeking a highly motivated and organized Front Desk Manager to join our team at Vets Hired. As a Front Desk Manager, you will be responsible for leading and assisting with the successful completion of daily shift requirements, ensuring guest and employee satisfaction, and achieving the operating budget.Key...
-
Front Desk Manager
2 weeks ago
San Diego, California, United States Vets Hired Full timeAbout the JobAs a Front Desk Manager at Vets Hired, you will be responsible for leading and assisting with the successful completion of daily shift requirements. The Front Office team includes Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Your goal will be to ensure guest and employee satisfaction and achieve the operating budget. You will...
-
Front Desk Manager
7 days ago
San Diego, California, United States Excel Hotel Group Full time{"Job Title": "Front Desk Supervisor", "Job Summary": "As a Front Desk Supervisor at Excel Hotel Group, you will play a key role in ensuring the efficient and effective operation of the Front Desk department. Your primary responsibility will be to guide and direct line staff to achieve established goals and objectives, while ensuring total guest satisfaction...
-
Front Desk Manager
2 weeks ago
San Diego, California, United States Marriott International Inc Full timeJob SummaryAs a Front Desk Manager at Marriott International Inc, you will play a crucial role in ensuring the smooth operation of our hotel's front office functions. You will supervise staff, manage day-to-day operations, and provide exceptional customer service to our guests. If you are a motivated and organized individual with excellent communication...
-
Front Desk Operations Manager
2 weeks ago
San Diego, California, United States Lodging Dynamics Full timeFront Desk Manager Job DescriptionLocation: Lodging DynamicsJob Summary: We are seeking a highly skilled and experienced Front Desk Manager to join our team at Lodging Dynamics. As a Front Desk Manager, you will be responsible for defining and implementing front desk objectives and procedures, hiring and training staff, and managing shift schedules.Key...
-
Front Desk Operations Manager
6 days ago
San Diego, California, United States Lodging Dynamics Full timeFront Desk Manager Job DescriptionAt Lodging Dynamics, we are seeking a highly skilled and experienced Front Desk Manager to join our team. The successful candidate will be responsible for defining and implementing front desk objectives and procedures, hiring and training staff, and managing shift schedules.Key Responsibilities:Develop and implement front...
-
Front Desk Manager
1 week ago
San Diego, California, United States Excel Hotel Group Full time{"Job Title": "Front Desk Supervisor", "Job Summary": "As a Front Desk Supervisor at Excel Hotel Group, you will play a key role in ensuring the efficient and effective operation of the Front Desk department. You will guide and direct line staff to achieve established goals and objectives, ensuring total guest satisfaction through employee training,...
-
Front Desk Manager
4 weeks ago
San Diego, California, United States JC Resorts Full time**Job Summary**We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at JC Resorts. As a Front Desk Supervisor, you will be responsible for overseeing the front desk operations, ensuring a high level of customer satisfaction, and providing exceptional service to our guests.**Key Responsibilities:**Assist management in...
-
Front Desk Operations Manager
6 days ago
San Diego, California, United States Lodging Dynamics Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Lodging Dynamics Hospitality Group. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and leading a team of front desk staff.Key ResponsibilitiesDevelop and implement...
-
Front Desk Operations Manager
4 weeks ago
San Diego, California, United States Plazahotelelpaso Full timeJob Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Plazahotelelpaso. As a key member of our front office team, you will be responsible for providing exceptional guest service, supervising front desk operations, and ensuring that our hotel meets the highest standards of quality and sustainability.Key...
-
Front Desk Operations Manager
3 weeks ago
San Diego, California, United States Vets Hired Full timeJob SummaryVets Hired is seeking a highly motivated and organized Front Desk Manager to join our team. As a key member of our front office team, you will be responsible for leading and assisting with the successful completion of daily shift requirements.Key ResponsibilitiesSupporting Management of Front Desk TeamUtilize strong interpersonal and communication...
-
Front Desk Operations Manager
4 weeks ago
San Diego, California, United States Excel Hotel Group Full timeJob SummaryAs a Front Desk Supervisor at Excel Hotel Group, you will play a crucial role in ensuring the efficient and effective operation of the Front Desk department. Your primary responsibility will be to guide and direct line staff to achieve established goals and objectives, while maintaining total guest satisfaction through employee training,...
-
Overnight Front Desk Manager
1 week ago
San Diego, California, United States Marriott Full timeJob SummaryThis is an entry-level management position responsible for leading and assisting with the successful completion of daily shift requirements in the front office area. The ideal candidate will have a strong focus on guest satisfaction and employee development.Key ResponsibilitiesLead and assist with daily front office operations, including bell/door...
-
Front Desk Associate
4 weeks ago
San Diego, California, United States Ultimate Staffing Full timeJob Summary:Ultimate Staffing is seeking a highly skilled and service-oriented Front Desk Coordinator to join our team. As a Front Desk Coordinator, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting administrative tasks.Key Responsibilities:Customer Service: Greet clients and visitors, answer...
-
Front Desk Supervisor
3 weeks ago
San Diego, California, United States JC Resorts Full timeFront Desk Supervisor Job DescriptionJob Summary:The Front Desk Supervisor is responsible for overseeing the front desk operations, ensuring efficient and professional handling of guest arrivals and departures. This role requires strong communication and leadership skills to train and support front desk staff.Key Responsibilities:Assist management in...
-
Front Desk Ambassador
3 weeks ago
San Diego, California, United States UFC GYM Full timeFront Desk RepresentativeResponsibilities:Provide exceptional customer service to members and guests, ensuring a warm and welcoming experience.Manage incoming calls and transfers with efficiency and professionalism.Process membership checks, sign-ups, and sales with accuracy and attention to detail.Assist with inventory management, product pricing, and sales...
-
Front Desk Representative
2 weeks ago
San Diego, California, United States Azul Hospitality Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Azul Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all visitors.Key ResponsibilitiesGuest Registration and Checkout:...
-
Front Desk Representative
2 weeks ago
San Diego, California, United States Azul Hospitality Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Azul Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.Key ResponsibilitiesGuest Registration and Check-out: Process...
-
Front Desk Ambassador
4 weeks ago
San Diego, California, United States IHG Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at IHG Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all.Key ResponsibilitiesGuest Check-In/Check-Out: Process...
-
Front Desk Associate
3 weeks ago
San Diego, California, United States Wsmanagementinc Full time{"Job Title": "Front Desk Associate", "Job Summary": "We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Best Western Plus Hacienda Hotel- Old Town (San Diego).", "Responsibilities": ["Greet and welcome guests, providing a warm and inviting atmosphere", "Listen to and address guest preferences and needs",...
