Front Desk Manager

3 hours ago


San Diego, California, United States Excel Hotel Group Full time

{"Job Title": "Front Desk Supervisor", "Job Summary": "As a Front Desk Supervisor at Excel Hotel Group, you will play a key role in ensuring the efficient and effective operation of the Front Desk department. Your primary responsibility will be to guide and direct line staff to achieve established goals and objectives, while ensuring total guest satisfaction through employee training, motivation, and performance management.", "Responsibilities": [{"title": "Guest Experience", "description": "Welcome guests in a friendly, prompt, and professional manner. Ensure that all guests feel valued and respected throughout their stay."}, {"title": "Team Management", "description": "Schedule, coordinate, direct, and delegate work to Front Desk department associates. Manage the performance of Front Desk agents, coaching and counseling as deemed necessary, and conduct annual performance reviews."}, {"title": "Training and Development", "description": "Train new employees on compliance with company, hotel, and brand standards. Make recommendations for disciplinary action of employees as appropriate."}, {"title": "Communication", "description": "Maintain good working relationships and communications with all departments. Verify accurate room status information is maintained and properly communicated according to established procedures."}, {"title": "Problem Resolution", "description": "Resolve guest complaints quickly, efficiently, and courteously. Update, maintain, monitor, and prepare group information and requirements, including relaying the appropriate information to relevant departments."}], "Qualifications": [{"title": "Requirements", "description": "1-2 years customer service experience. Ability to stand for 8 hours. Basic knowledge of computers and software, including ability to use email, word processing, spreadsheet software, and hotel management system."}], "Benefits": [{"title": "Perks", "description": "Excellent benefits include medical, dental, life, PTO, and 401k with company match for full-time associates. Opportunity to grow, we promote from within."}], "Company": "Excel Hotel Group", "Compensation": "$23.00 per hour", "Equal Opportunity Employer": "Yes"}


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