Front Desk Operations Manager

1 month ago


San Diego, California, United States Marriott Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Manager to join our team at The Westin San Diego Gaslamp Quarter. As a key member of our management team, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional customer service, and driving revenue growth.

Key Responsibilities
  • Manage front desk operations, including supervising staff, handling guest complaints, and resolving conflicts.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Monitor and analyze key performance indicators (KPIs) to optimize front desk operations and drive revenue growth.
  • Collaborate with other departments to ensure seamless guest experiences and achieve business objectives.
  • Provide coaching, training, and development opportunities to front desk staff to enhance their skills and knowledge.
Requirements
  • High school diploma or equivalent required; 2 years of experience in a similar role preferred.
  • Strong leadership and communication skills, with the ability to motivate and inspire team members.
  • Excellent problem-solving and analytical skills, with the ability to make informed decisions.
  • Proficiency in hotel management software and systems, with the ability to learn new technologies quickly.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional customer service.
What We Offer
  • A competitive salary range of $66,000 to $71,000 annually.
  • A comprehensive benefits package, including health insurance, 401(k) plan, and paid time off.
  • Opportunities for professional growth and development, with a focus on leadership and management skills.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.

Marriott International is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.



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