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Patient Appointment Specialist

2 months ago

Phoenix, Arizona, United States ReqRoute Inc Full time
Appointment Coordinator
Remote Opportunity
Contract to Hire

Key Responsibilities:
  • Manage incoming calls from patients looking to book appointments, respond to questions, and offer support.
  • Initiate outbound calls to patients for appointment scheduling, follow-ups on missed appointments, and reminders.
  • Effectively handle a high volume of calls while maintaining a professional and compassionate approach.
  • Accurately gather patient information and input it into the scheduling system.
  • Enhance scheduling efficiency by maximizing provider availability and reducing gaps in the schedule.
  • Adhere to scheduling protocols and procedures to ensure precise and consistent scheduling practices.
  • Deliver outstanding customer service by addressing patient concerns, resolving scheduling conflicts, and ensuring overall patient satisfaction.
  • Collaborate with team members, including medical assistants and administrative personnel, to coordinate patient appointments and services.
  • Keep detailed and current records of scheduled appointments, cancellations, and rescheduling.
  • Comply with privacy regulations and maintain the confidentiality of patient information.
  • Stay informed about clinic policies, procedures, and service offerings to effectively relay information to patients.
About ReqRoute, Inc:
ReqRoute, Inc is committed to connecting skilled IT professionals with leading companies across the U.S. We pride ourselves on our dedication to recruitment and support for Fortune 1000 companies in meeting their hiring needs. Our goal is to provide competitive and desirable career opportunities for our consultants and employees. We encourage you to review the position requirements and consider applying if your skills align with our needs.

ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.