Patient Communication Center Specialist
6 days ago
The Patient Communication Specialist is the primary point of contact for patients, the public, and other entities communicating with Mountain Park Health Center. This role is responsible for answering incoming contacts, directing patients to the appropriate person or department, and documenting those contacts using the appropriate computer system.
Key Responsibilities- Receives and processes multiple incoming contacts, including phone calls, text messages, and chat
- Greets patients and directs them to the appropriate person or department to answer their reason for contact
- Sets patient appointments to meet with their Primary Care Provider or care team at one of our 10 clinic locations
- Assists new patients in registering with Mountain Park Health Center, verifying patient demographics and insurance information, and updating changes as needed
- Cancels or reschedules appointments as requested by patients
- Updates appointment schedules through computer systems
- Takes complete and accurate messages and documents all communication through the appropriate computer system
- Ensures calls from outside clinics or doctor's offices reach the correct department for call resolution
- Responds to general questions and inquiries
- Provides support to patients by connecting with the On-Call Providers as necessary
- Conducts patient outreach as needed
- High school diploma, G.E.D., or equivalent
- Experience in medical reception or healthcare
- Familiarity with performance metrics
- Knowledge of medical terminology
- English fluency
- 6 months of call center experience
- Experience using call center software such as CRM or Telephony systems
- Bilingual (Spanish/English or Somali/English)
Mountain Park Health Center is committed to providing high-quality patient care and service. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this role.
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Patient Communication Center Specialist
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Phoenix, Arizona, United States Mountain Park Health Center Full timeJob Title: Patient Communication Center SpecialistThe Patient Communication Center Specialist is the primary point of contact for patients, the public, and other entities communicating with Mountain Park Health Center. This role is responsible for answering incoming contacts, including phone calls, text messages, and chat, and documenting those contacts...
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