Patient Registration Specialist

4 weeks ago


Phoenix, Arizona, United States Optum Full time

Optum Career Opportunity

We are seeking a skilled Patient Registration Specialist to join our team at The University of Arizona Cancer Center @ Dignity Health St. Joseph's Hospital and Medical Center. As a key member of our Patient Access Registration Department, you will play a vital role in facilitating the patient admission process, ensuring accurate and timely registration, and providing exceptional customer service to our patients and their families.

Key Responsibilities:

  • Communicate directly with patients and/or families to collect demographic and health information, and verify insurance eligibility and benefits.
  • Respond to patient and caregiver inquiries in a compassionate and respectful manner.
  • Obtain benefits and insurance verification, and collect point-of-service cash payments, copays, deductibles, and coinsurance.
  • Accurately enter patient data into our electronic medical record system.
  • Organize and schedule patient services and appointments for referrals, and register and pre-register patients for emergency, elective, and scheduled cases.

Requirements:

  • High School Diploma or equivalent required; 2+ years of experience in a hospital patient registration department, physician office, or medical setting preferred.
  • 1+ year of customer service experience and 1+ year of experience with insurance policies and procedures required.
  • Ability to work day shifts, Monday through Friday, 7am-5pm, with flexibility to work occasional overtime as needed.

What We Offer:

  • A competitive salary and benefits package, including a sign-on bonus for external candidates.
  • A comprehensive training program and opportunities for professional growth and development.
  • A dynamic and supportive work environment that values diversity, equity, and inclusion.

About Optum:

At Optum, we are committed to helping people live healthier lives and making the health system work better for everyone. We believe that everyone deserves access to quality healthcare, regardless of their background or circumstances. Join our team and be part of a mission that makes a difference in the lives of our patients and communities.



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