Client Order Coordinator

1 week ago

Idaho Falls, Idaho, United States Volm Companies Full time
Job Overview

Position Title: Customer Order Specialist

Reporting To: Customer Support Manager

Work Schedule: Part Time: 15-25 hours per week, flexible hours available from Monday to Friday between 7am-4pm.

Role Summary

The Customer Order Specialist plays a crucial role in managing and processing customer accounts. This position involves collaborating with clients and internal teams to ensure effective order entry, planning, expedited requests, and tracking orders from initiation to delivery while adhering to the company's established protocols. As the primary liaison for customers, the Customer Order Specialist engages with them regularly through various communication channels for order management, product development, and issue resolution. A solid understanding of vendor order placements, cost-saving initiatives, problem-solving, and delivery performance across a diverse range of products and services is essential.

Key Responsibilities

  • Directly address customer product order requirements.
  • Precisely input customer purchase orders into internal systems and relay pertinent information to relevant departments.
  • Maintain daily communication with Purchasing, Graphics, Manufacturing, and Shipping teams to guarantee timely order fulfillment and dispatch.
  • Verify details and material/labor availability for complex or custom orders.
  • Collaborate with customers and internal teams to optimize sales and minimize costs.
  • Assist Outside Sales and customers with various projects and initiatives.
  • Perform additional tasks related to the coordination, modification, and oversight of customer orders and associated documentation.

Required Skills and Qualifications

  • Exhibit a proactive and positive demeanor towards customers and colleagues.
  • Demonstrate a willingness to learn and adapt to changing work demands.
  • Ability to comprehend and follow verbal and written instructions.
  • Capable of managing stress in a fast-paced environment.
  • Proficient in handling multiple projects and meeting deadlines.
  • Understanding of inventory metrics such as margins, inventory turnover, costs, and profit and loss.
  • General knowledge of, or eagerness to learn about, manufacturing processes and procedures.
  • Proficient in using material and resource planning systems, spreadsheets, word processing software, and other relevant computer applications, particularly Microsoft Office Suite and Adobe Illustrator.
  • Ability to think critically, analyze data, and make informed decisions based on that data.
  • Strong communication, teamwork, and customer service skills are essential for effective collaboration with team members, customers, and external vendors.
  • Proficient in English, both written and spoken, to ensure safe and effective job performance.
  • Consistently demonstrate a high level of responsibility and accountability in assigned tasks.
  • Willingness to adhere to safety protocols and utilize protective gear as required.

Education and Experience

  • Knowledge of general business administration typically acquired through a degree in Business Administration or equivalent professional experience.

Physical Requirements

  • Frequent walking, talking, hearing, sitting, standing, and repetitive motions requiring fine motor skills and visual acuity.
  • Occasional lifting, reaching, handling, grasping, climbing, pushing, pulling, kneeling, crawling, balancing, and stooping.
  • Work is primarily conducted in an office setting, although certain tasks may occur in a manufacturing environment.
  • Safety glasses, steel/composite toed shoes, and hearing protection are required when working in a manufacturing setting.

Company Culture & Values

  • A Commitment to Our Purpose: Our mission is to serve and uplift our customers, suppliers, communities, and each other, guided by our core values.
  • Customer First: We recognize the importance of our customers and strive to provide seamless communication and access to our products.
  • Kind, Humble, and Positive: We value kindness and positivity in our interactions with others.
  • Desire for Expertise: We aim to be recognized as experts in our respective roles.
  • Intentional Growth: We are committed to personal and professional development.
  • Strong Work Ethic: We dedicate ourselves to serving those around us with diligence.
  • High Expectations: We hold ourselves and others to high standards of performance.
  • Safety First: We prioritize safety in all aspects of our work.

Travel Requirements: N/A

This job description serves as a general outline of the primary responsibilities of the position and is not an exhaustive list of all duties that may be required. The employer reserves the right to modify, add, or remove responsibilities as necessary.

Volm Companies is an equal opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities and other protected characteristics.

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