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Energy Assistance Coordinator

2 months ago

Idaho Falls, Idaho, United States Eastern Idaho Community Action Partnership Inc Full time
Job Title: Energy Assistance Specialist

Job Summary:

We are seeking a detail-oriented individual to join our team as an Energy Assistance Specialist. As part of our Emergency Services team for the Low-Income Home Energy Assistance Program (LIHEAP), you will play a crucial role in supporting those who require a helping hand.

Key Responsibilities:
  • Client Support: Assist clients in completing applications, ensuring accuracy and collecting necessary documentation for processing.
  • Phone Assistance: Provide professional and helpful assistance to clients over the phone.
  • Collaborative Environment: Work cooperatively with colleagues, clients, and other organizations to ensure effective service delivery.
  • Confidentiality Matters: Uphold strict confidentiality standards as outlined in our policy, treating all participants and applications with respect.
  • Effective Time Management: Maintain a consistent schedule within the working hours set by our program coordinator.
  • Championing Our Mission: Understand and contribute to our agency's goals and performance measures.
  • Community Outreach: Optionally, participate in outreach efforts to promote our programs within our service area.
Qualifications:
  • Education: High School diploma or equivalent (GED).
  • Tech Skills: Previous experience with Microsoft Windows applications.
  • Experience: Preferred experience in public-facing roles.
  • Details: Strong attention to detail.
  • Phone Etiquette: Familiarity with multi-line telephone systems and phone etiquette is a plus.
Benefits:
  • Competitive Hourly Rate: $13 to $14.20 per hour DOE.
  • Paid Holidays and Sick Leave: Enjoy a comprehensive benefits package.
  • Gain Practical Experience: Enhance your skill set and make a meaningful difference in the lives of families in need.
  • Collaborative and Supportive Team Environment: Work with a dedicated team of professionals who share your passion for community service.