Client Order Coordinator

2 weeks ago

Idaho Falls, Idaho, United States Volm Companies Full time
Job Overview

Position Title: Customer Order Specialist

Reports To: Customer Support Manager

Work Schedule: Part Time: 15-25 hours per week, Monday - Friday between 7am-4pm

Role Summary

The Customer Order Specialist plays a crucial role in managing customer accounts through effective order entry and planning. This position involves collaboration with customers and internal teams to ensure smooth throughput planning, order entry, expedited requests, and tracking from initiation to delivery, all while adhering to established company protocols. As the primary liaison for customers, the Customer Order Specialist engages regularly via email and phone to facilitate order processing, planning, product development, and issue resolution. A comprehensive understanding of vendor order placement, cost-saving initiatives, problem-solving, and delivery performance across a diverse range of products and services is essential.

Key Responsibilities

  • Directly address customer product order requirements.
  • Accurately input customer purchase orders into internal systems and effectively communicate pertinent information to relevant departments.
  • Collaborate daily with Purchasing, Graphics, Manufacturing, and Shipping teams to ensure timely order fulfillment and dispatch.
  • Verify details and material/labor availability for large, intricate, or customized orders.
  • Work proactively with customers and internal teams to enhance sales/revenue while minimizing costs and waste.
  • Assist Outside Sales and customers with various projects and initiatives.
  • Perform additional duties related to the coordination, modification, and oversight of customer orders and associated documentation.

Essential Skills and Qualifications

  • Demonstrates a proactive and positive approach towards customers and colleagues.
  • Shows eagerness to learn and adapt to changing work demands.
  • Capable of understanding and following verbal and written instructions.
  • Manages stress effectively in a fast-paced environment.
  • Successfully handles multiple projects and deadlines.
  • Possesses working knowledge of inventory metrics such as margins, inventory turns, costs, and profit/loss.
  • General understanding of manufacturing processes and procedures, or willingness to learn.
  • Proficient in using material and resource planning systems, spreadsheets, word processing software, and other relevant computer applications, particularly Microsoft Office Suite and Adobe Illustrator.
  • Ability to think critically, analyze data, and make informed decisions based on detailed information.
  • Strong communication, teamwork, and customer service skills are essential for effective collaboration with team members, customers, and external vendors.
  • Proficient in English, both written and spoken, to ensure safe and effective job performance.
  • Consistently demonstrates high levels of responsibility and accountability in assigned tasks.
  • Willingness to adhere to safety protocols and wear protective gear as required.

Education and Experience

  • Knowledge of general business administration typically acquired through a degree in Business Administration or equivalent professional experience.

Physical Requirements

  • Engages in consistent walking, talking, hearing, sitting, standing, and repetitive motions requiring fine motor skills and visual acuity.
  • Occasionally performs carrying, reaching, handling, grasping, climbing, pushing, pulling, kneeling, crawling, balancing, and stooping.
  • Work is primarily conducted in an office setting, although certain tasks may occur in a manufacturing environment.
  • Safety glasses, steel/composite toed shoes, and hearing protection are required when working in manufacturing settings.

Company Culture & Values

  • Commitment to Purpose: Our mission is to serve and uplift our customers, suppliers, communities, and each other, guided by our core values.
  • Customer First: We recognize our responsibility to serve our customers, understanding that their success is our success.
  • Kindness and Humility: We value genuine care and respect for those around us.
  • Desire for Expertise: We strive to be seen as experts in our roles, continuously seeking knowledge and improvement.
  • Intentional Growth: We are committed to personal and professional development for ourselves and others.
  • Strong Work Ethic: We dedicate ourselves to serving those around us with our best efforts.
  • High Expectations: We hold ourselves and each other to high standards of performance.
  • Safety First: We prioritize safety above all else, ensuring a secure working environment for everyone.

Travel Requirements: N/A

This job description serves as a general outline of the primary responsibilities of the position and is not intended to be an exhaustive list of all duties, responsibilities, or activities that may be required. The employer reserves the right to modify, add, or remove any responsibilities, duties, or activities as deemed necessary.

Volm Companies is an equal opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities and other protected characteristics. If you require reasonable accommodation to perform the essential functions of the job, please inform us, and we will work with you to address your needs.

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