Licensed Customer Service Representative

21 hours ago


Hendersonville, North Carolina, United States AAA Auto Club Group Full time
About the Role

We are seeking a highly skilled and customer-focused Licensed Customer Service Representative to join our team at AAA Auto Club Group. As a key member of our branch, you will be responsible for providing exceptional service to our members, promoting our products and services, and contributing to the growth and success of our organization.

Key Responsibilities
  • Provide high-level support services to members related to sales and service functions, including servicing insurance policies, processing applications, renewals, and amendments, and selling travel and membership products.
  • Generate leads, update members on travel and insurance specials, and provide travel information.
  • Provide cashiering services to members, including taking insurance payments, travel, and membership payments, sale of tickets, and travel money products, processing remittance/depository transfers, and balancing cash drawers.
  • Respond to customer inquiries and refer to agents when necessary.
  • Provide administrative support to Travel and Insurance Agents during peak periods.
  • Conduct outbound promotional calls for insurance and/or travel products.
  • Participate in a team environment to promote customer satisfaction and consistent service following the customer service model.
  • Receive and resolve member/customer complaints and seek assistance from management as necessary.
  • Participate in office events developed to generate revenue, improve member awareness of products, and support local community activities.
Requirements
  • Active State Property & Casualty License or ability to attain within 90 days of start date.
  • High School Diploma or equivalent.
  • Providing a high level of customer-focused service.
  • Servicing insurance policies and processing applications, renewals, and amendments, and taking payments.
  • Responding to billing and coverage questions.
  • Promoting sale of insurance products and/or travel and membership products.
  • Outbound promotional calls for insurance and/or travel.
  • Computer software applications (Word, Excel, etc.) and Web-based operations.
What We Offer
  • A competitive hourly wage of $15.97-$24.83 with additional incentives and an annual bonus potential based on performance.
  • Excellent and comprehensive benefits packages, including medical, dental, and vision benefits, 401k match, paid parental leave, adoption assistance, paid time off, company-paid holidays, CEO days, and floating holidays.
  • Tuition assistance program, professional certification reimbursement program, and other professional development opportunities.
  • AAA Membership and discounts, perks, and rewards.
About Us

AAA Auto Club Group is a leading provider of membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories. We are committed to providing a safe workplace and promoting a culture of diversity, equity, and inclusion.



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