Customer Service Representative

4 days ago


Hendersonville, North Carolina, United States Brandon Jones - State Farm Agent Full time
Job Overview

As a valued member of the Brandon Jones - State Farm Agent team, you will play a pivotal role in delivering exceptional client experiences that drive business growth and success. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this dynamic role.

Key Responsibilities
  • Establish and Nurture Client Relationships
    • Build and maintain strong relationships with clients to understand their needs and preferences.
    • Follow up with clients as needed to ensure their satisfaction and address any concerns.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to client inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate clients about insurance options and provide personalized recommendations.
  • Collaborate with Cross-Functional Teams
    • Work closely with other agency team members to coordinate client needs and ensure seamless service delivery.
Requirements
  • Customer Service Expertise
    • Dedicated to delivering exceptional customer service and ensuring client satisfaction.
  • Communication and Interpersonal Skills
    • Excellent communication skills to effectively relate to clients, answer their questions, and anticipate their needs.
  • Problem-Solving and Adaptability
    • Proactive in problem-solving and able to adapt to changing client needs and priorities.
Benefits
  • Competitive Compensation
    • Base salary and opportunities for growth and advancement within the agency.
  • Flexible Work Arrangements
    • Flexible work-from-home options available to support work-life balance.
  • Professional Development
    • Valuable career-building experience and opportunities for professional growth and development.


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