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Parts and Technical Support Specialist

2 months ago

Austin, Texas, United States KOMPAN Inc Americas Full time

KOMPAN Inc Americas is seeking a Technical and Spare Parts Specialist to collaborate with clients and sales teams in handling warranty and maintenance-related parts inquiries for KOMPAN's playground and outdoor fitness products.

This position involves the identification, procurement, and monitoring of parts orders while ensuring effective communication with all stakeholders involved.

As a global frontrunner dedicated to enhancing community well-being, our goal is to foster happier and healthier societies by providing top-notch play and fitness solutions. We are KOMPAN - let's create joy.

About Us

For over five decades, KOMPAN has been at the forefront of designing and constructing innovative commercial playground equipment and outdoor fitness installations that engage individuals of all ages and abilities.

In partnership with our headquarters in Denmark, KOMPAN designs, manufactures, and installs more than 1,000 sites monthly across 90 countries. Our North American operations, based in Austin, Texas, support field sales throughout the U.S. and Canada.

At KOMPAN, we are committed to environmental sustainability. We go beyond standard practices to reduce carbon footprints by utilizing recycled ocean waste, consumer-recycled plastics, and textile waste to create eco-friendly playgrounds.

Key Responsibilities

  • Provide assistance to customers and colleagues by responding to incoming calls and emails to process quotes, claims, and orders for spare parts and warranties.
  • Receive, prioritize, track, and resolve requests from customers, sales representatives, and installation team members regarding parts.
  • Examine technical documents and investigate historical installation data to ascertain warranty eligibility for parts.
  • Employ exceptional customer service skills to address all inquiries and maintain ongoing communication promptly.
  • Generate quotes and create purchase orders for parts using Navision and CRM software, updating the requesting party with order confirmations and tracking details.
  • Work collaboratively with internal teams for warranty approvals and to address missing parts requests for active installations, while keeping abreast of warehouse inventory.

Qualifications

  • High school diploma or equivalent, with a minimum of 3 years of customer-facing experience.
  • Preferred 1+ years of experience in technical processing or inventory management within the building materials or construction sector.
  • Familiarity with Microsoft Office, Navision, and/or CRM systems is preferred.
  • Outstanding verbal and written communication skills, with the ability to adapt to shifting priorities in a dynamic environment.
  • Strong time management and task prioritization skills.
  • High level of integrity and professionalism.

Benefits

· Comprehensive medical, vision, and dental insurance plans.

· Employer-sponsored life and disability coverage.

· 401(k) retirement plan with company matching.

· Competitive paid time off and generous holiday schedule.

KOMPAN is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based on race, religion, color, national origin, gender, age, veteran status, or any other legally protected status. We celebrate diversity and are committed to fostering an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs.