Technical Support Professional

2 days ago


Baltimore, Maryland, United States Pyramid Consulting Full time

About the Opportunity

Pyramid Consulting, Inc. is seeking a Technical Support Professional to fill a contract position in Baltimore, MD. This role offers a competitive salary and opportunities for professional growth.

Job Description:

The Help Desk Expert will provide technical support and assistance to users via various communication channels, including phone, email or in-person. The ideal candidate will have a strong understanding of Windows/Mac operating systems and networking fundamentals.

Key Responsibilities:

  • Install, configure and maintain operating systems, software applications and peripheral devices.
  • User Assistance: Provide guidance on how to use software applications, troubleshoot common user errors and offer training and self-service tips when possible.
  • Documentation and Knowledge Sharing: Create and maintain documentation for IT procedures, troubleshooting guides and knowledge base articles.

Salary Range: $40,000 - $50,000 per year, depending on experience.



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