Technical Support Specialist

3 days ago


Baltimore, Maryland, United States Baltimore City Community College Full time
Job Summary

Baltimore City Community College is committed to delivering exceptional customer service and innovative technology solutions. As a key member of our Client Services Group, this position provides technical assistance and support for audio/visual needs in accordance with current trends and innovations in technology.

Responsibilities:
  • Respond to clients' requests for service in a timely manner, researching issues and resolving each interaction with customer satisfaction.
  • Troubleshoot and manage relatively simple hardware, software or network problems.
  • Provide desktop support over the phone and in-person.
  • Perform routine upgrades on computer workstations, software and associated peripherals.
  • Coordinate hardware and software repairs with vendors, as needed.

**Estimated Salary:** $55,000 - $65,000 per annum



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