Technical Support Specialist
2 days ago
Job Description:
">We are seeking a highly skilled and experienced Senior Technical Support Engineer to join our team at Thales Trusted Cyber Technologies. This is a challenging role that requires technical leadership and excellent communication skills.
">About the Role:
">This position involves providing technical support to Intel and other government customers, analyzing logs and events from security solutions, and interacting with internal teams to troubleshoot complex cases.
">Key Responsibilities:
">- ">
- Perform on-site issue resolution and analysis of security solution logs">
- Interact with internal teams to troubleshoot and diagnose complex cases">
- Ensure client needs are met and deliverables produced on time">
Requirements:
">- ">
- 5+ years of experience in customer support and testing using relevant skills">
- Experience in deploying and integrating systems and applications">
- 2+ years of development experience in various scripting languages">
- Experience with SafeNet HSM and Key Management products or competitor products (Preferred)">
- Relevant security certifications (CISM, CISA, CISSP) are a plus">
What We Offer:
">A competitive salary of $110,000 - $140,000 per year, depending on experience, as well as opportunities for professional growth and development in a dynamic and challenging environment.
">About Us:
">Thales Trusted Cyber Technologies is a leading provider of cyber security solutions, committed to delivering innovative and effective solutions to our customers.
">Contact Information:
">Please submit your resume and cover letter to apply for this exciting opportunity.
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