Technical Support Specialist

2 days ago


Baltimore, Maryland, United States Thales Trusted Cyber Technologies Full time

Job Description:

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We are seeking a highly skilled and experienced Senior Technical Support Engineer to join our team at Thales Trusted Cyber Technologies. This is a challenging role that requires technical leadership and excellent communication skills.

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About the Role:

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This position involves providing technical support to Intel and other government customers, analyzing logs and events from security solutions, and interacting with internal teams to troubleshoot complex cases.

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Key Responsibilities:

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  • Perform on-site issue resolution and analysis of security solution logs">
  • Interact with internal teams to troubleshoot and diagnose complex cases">
  • Ensure client needs are met and deliverables produced on time">
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Requirements:

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  • 5+ years of experience in customer support and testing using relevant skills">
  • Experience in deploying and integrating systems and applications">
  • 2+ years of development experience in various scripting languages">
  • Experience with SafeNet HSM and Key Management products or competitor products (Preferred)">
  • Relevant security certifications (CISM, CISA, CISSP) are a plus">
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What We Offer:

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A competitive salary of $110,000 - $140,000 per year, depending on experience, as well as opportunities for professional growth and development in a dynamic and challenging environment.

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About Us:

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Thales Trusted Cyber Technologies is a leading provider of cyber security solutions, committed to delivering innovative and effective solutions to our customers.

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Contact Information:

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Please submit your resume and cover letter to apply for this exciting opportunity.



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