Technical Support Specialist

2 days ago


Baltimore, Maryland, United States Baltimore City Community College Full time

Baltimore City Community College is seeking a skilled Technical Support Specialist to join our team. As a member of our Client Services Group, this position provides intermediate-level technical assistance and support for audio/visual needs in accordance with current trends and innovations in technology.

This role responds to, coordinates, and resolves IT Helpdesk problem calls for campus, administrative, and off-campus instructional technology equipment. The successful candidate will provide frontline computer support consistent with current trends and innovative technology as well as BCCC's policies and procedures.

The Technical Support Specialist will be responsible for troubleshooting equipment problems, resolving and/or recommending further action. They will also provide support/user assistance with computer equipment/software, as well as instructional support including laptop computers with college-supported software and computer projection devices.

Key Responsibilities:

  • Respond to clients' telephone calls and email requests for service in a timely manner, researching issues and resolving each interaction with customer satisfaction.
  • Troubleshooting and managing relatively simple hardware, software, or network problems.
  • Answer helpdesk calls and provide desktop support over the phone and in-person.
  • Provide clients with appropriate forms to complete service-related requests for compliance regulations.
  • Enter, assign, and track helpdesk tickets in the system.
  • Perform routine upgrades on computer workstations, software, and associated peripherals.
  • Coordinate hardware and software repairs with vendors, as needed.
  • Attends software training classes and participates in delivery of training as required to maintain current knowledge of administrative software.
  • Install/modify/upgrade/troubleshoot computer workstations' hardware and software, including connecting hardware to the network, installing software, transferring data, and testing.
  • Help maintain accurate hardware and software inventories.
  • Provide feedback to management on ways to increase efficiency, reduce costs, and improve services.
  • Setup and troubleshoot mobile devices such as smartphones, tablets, etc.
  • Work as a team player and display a positive attitude, especially when communicating with clients.
  • Create Helpdesk reports weekly and monthly.
  • Identify, research, and resolve IT technical problems.
  • Assist Tier II to setup and configure computers.
  • Assist Audio/Visual Specialist by delivering smart stations to classrooms.
  • Troubleshoot remote access issues.
  • Track IT inventory.
  • Perform related duties as assigned.


  • Baltimore, Maryland, United States Pyramid Consulting, Inc Full time

    **Job Overview:**We are seeking an experienced IT Technical Support Specialist to join our team at Pyramid Consulting, Inc. as a Senior Level Technical Support Role. This is a 6+ months contract opportunity with long-term potential.This position will be located in the Baltimore, MD area and requires strong technical skills and excellent communication...


  • Baltimore, Maryland, United States Johnson Health Tech Companies Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for repairing cardio, strength, electronic fitness equipment and attachments.As a Field Service Technician, you will schedule and perform field service work, manage a limited parts inventory, and provide excellent customer service....


  • Baltimore, Maryland, United States LifeBridge Health Full time

    Job OverviewWe are seeking a Technical Support Specialist to join our team at LifeBridge Health. As a key member of our Information Services department, this role will be responsible for providing ongoing remote or on-site support of end users.About the RoleThis position requires the ability to work alone on regular duties while referring appropriately to...


  • Baltimore, Maryland, United States Volt Workforce Solution Full time

    About Volt Workforce SolutionsVolt is an industry-leading provider of workforce solutions, helping businesses succeed by providing them with the skilled talent they need to thrive.Job SummaryWe are seeking a highly skilled Technical Field Support Specialist to join our team in Baltimore, MD. As a Technical Field Support Specialist, you will be responsible...


  • Baltimore, Maryland, United States WSP Full time

    Job Summary\This is a unique opportunity to join our dynamic team at WSP as a Senior Technical Support Specialist. As a key member of our technical services group, you will play a vital role in providing design and drafting support on various projects.\About the Role\We are seeking a highly skilled and experienced professional to join our team. The...


  • Baltimore, Maryland, United States TEKsystems Full time

    Job DescriptionAs a Technical Printer Support Specialist with TEKsystems, you will be responsible for providing expert-level support for printers and related devices in a hospital environment. This is a long-term Windows 10 deskside field support project that requires strong technical skills and excellent communication abilities.About the Job:This position...


  • Baltimore, Maryland, United States Kaizen Approach Full time

    Company OverviewKaizen Approach is a mission-focused organization that values technical ambition and innovation. We strive to make a meaningful impact with our customers by providing vital technical and administrative support.Salary Range$55,000.00 - $65,000.00 per annum, depending on factors such as location, relevant work experience, specialized skills,...


  • Baltimore, Maryland, United States Folio Collaborative Full time

    Folio Collaborative is a dynamic organization that harnesses the power of technology to support the growth and success of schools. We are seeking a highly skilled Technical Support Representative to join our team, playing a pivotal role in delivering comprehensive technical support to school-based users.Key ResponsibilitiesSupport customers with varying...


  • Baltimore, Maryland, United States Thales Trusted Cyber Technologies Full time

    Job Description:">We are seeking a highly skilled and experienced Senior Technical Support Engineer to join our team at Thales Trusted Cyber Technologies. This is a challenging role that requires technical leadership and excellent communication skills.">About the Role:">This position involves providing technical support to Intel and other government...


  • Baltimore, Maryland, United States Pyramid Consulting, Inc Full time

    Job Description:We are seeking an experienced IT Technical Specialist to join our team at Pyramid Consulting, Inc.Key Responsibilities:Provide technical support and resolve user-reported issues via various communication channels.Troubleshoot hardware and software problems on desktops, laptops, mobile devices, and other IT equipment.Install, configure, and...


  • Baltimore, Maryland, United States Tecknomic LLC Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Tecknomic LLC in Baltimore. This full-time, onsite position is expected to become available in mid-December and will involve working with the Baltimore County Public School System (BCPSS).The successful candidate will be responsible for providing technical support...


  • Baltimore, Maryland, United States The Global Excellence Consulting Group Full time

    Company Overview">The Global Excellence Consulting Group is a leading provider of IT solutions, working closely with the government of Maryland to fulfill project requirements. We are seeking an experienced Technical Solutions Specialist to join our team.">Salary:$65,000 - $85,000 per year, depending on experience">Job Description">We are looking for a...


  • Baltimore, Maryland, United States Baltimore City Community College Full time

    Job SummaryBaltimore City Community College is committed to delivering exceptional customer service and innovative technology solutions. As a key member of our Client Services Group, this position provides technical assistance and support for audio/visual needs in accordance with current trends and innovations in technology.Responsibilities:Respond to...


  • Baltimore, Maryland, United States Folio Collaborative Full time

    Folio Collaborative seeks a dedicated Technical Support Representative to join our team.About FolioWe are an organization that combines the agility of a tech start-up with the mission-driven approach of an educational non-profit. Our goal is to empower schools to support the professional growth of their teachers.Job DescriptionThis role plays a key part in...


  • Baltimore, Maryland, United States Baltimore City Community College Full time

    Job OverviewBaltimore City Community College is seeking a highly skilled IT Support Specialist to join its team. This position plays a crucial role in providing technical assistance and support for audio/visual needs, ensuring that the college's operations run smoothly.


  • Baltimore, Maryland, United States Pikemann LLC Full time

    Pikemann LLC is seeking a skilled Field Service Technician to join our team. In this role, you will provide technical support to our customers and ensure the quality and performance of our equipment. As a Field Service Technician, you will be responsible for installing and maintaining complex equipment at customer sites or at our headquarters in Baltimore....

  • IT Support Specialist

    3 weeks ago


    Baltimore, Maryland, United States Baltimore City Community College Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Baltimore City Community College. As a key member of our Client Services Group, you will provide intermediate-level technical assistance and support for audio/visual needs in accordance with current trends and innovations in technology.

  • Support Specialist

    3 weeks ago


    Baltimore, Maryland, United States Lorven Technologies Full time

    Job Description:We are looking for a skilled Support Specialist to join our team at Lorven Technologies. The ideal candidate will have at least two years of experience in a helpdesk environment, using technical skills to resolve end-user issues on a first-call resolution basis.Key Responsibilities:Resolving technical issues using knowledge bases and...


  • Baltimore, Maryland, United States Danfoss LLC Full time

    Job Description:We are seeking a Technical Product Specialist to support Danfoss Climate Solutions in North America, focusing on the BOCK Compressor product lines. The ideal candidate will provide technical components and system expertise for overall product line support in selection and qualification.


  • Baltimore, Maryland, United States Global Channel Management Full time

    About Global Channel Management's Job OpportunityWe're excited to announce a new job opening for a talented Technical Credit Specialist at Global Channel Management. In this role, you'll be responsible for implementing credit strategies and rules into an automated decision engine.Estimated Salary: $130,000 - $190,000 per yearKey ResponsibilitiesTranslate...