Technical Support Expert

1 day ago


Baltimore, Maryland, United States Talent Software Services Full time

Talent Software Services is seeking a skilled Technical Support Expert to work in Baltimore, MD. As an experienced professional, you will be responsible for ensuring the smooth operation of our clients' computer systems.

Job Description

The primary focus of this role is to provide technical assistance and support to our clients, resolving issues efficiently and effectively. Key responsibilities include:

  • Answering client inquiries regarding technical issues.
  • Gathering and analyzing data to diagnose problems with computer systems.
  • Configuring and troubleshooting computer hardware and software systems.
  • Generating sign ins for new hires during the onboarding process.
  • Providing updates on the status of service requests.
  • Logging all service requests and updating requests as needed.

The ideal candidate will have prior experience working on a Helpdesk or in a similar technical function. A strong understanding of computer systems, mobile devices, and other tech products is essential. Excellent problem-solving skills and ability to prioritize multiple tasks efficiently are also required.

Estimated Salary: $60,000 - $80,000 per year

Requirements
  • Associate's degree or above in computer science, information systems, or related field.
  • Prior experience working on a Helpdesk, in IT, or similar technical function.
  • Strong understanding of computer systems, mobile devices, and other tech products.
  • Ability to troubleshoot and diagnose problems, familiarity with internet security and data privacy principles.
  • Excellent problem-solving skills and ability to prioritize multiple tasks efficiently.
  • Good communication skills, both verbal and written, with an ability to convey technical information to a non-technical audience.


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