Technical Support Specialist

1 day ago


Baltimore, Maryland, United States LifeBridge Health Full time

Job Overview

We are seeking a Technical Support Specialist to join our team at LifeBridge Health. As a key member of our Information Services department, this role will be responsible for providing ongoing remote or on-site support of end users.

About the Role

  • This position requires the ability to work alone on regular duties while referring appropriately to manager or other resources for escalation or support.
  • The successful candidate will exhibit customer service skills necessary to provide technical support to clinicians and providers.

Responsibilities

  • Support clinicians and providers 1:1 to enhance knowledge and skill with clinical EHR applications.
  • Act as a liaison between the end user and information systems resources.
  • Stay current with application knowledge and seek out opportunities to keep current on applications that are supported.
  • Collaborate to provide customers with ever-improving support for use of technology and processes.

Requirements

  • Bachelor's degree in a related field or equivalent experience.
  • 1-3 years of experience in a technical support role.

Compensation

The estimated annual salary for this role is $31,920 - $45,366, based on the company's location in Baltimore, MD and the required experience level.



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