Technical Support Specialist
1 day ago
Job Overview
We are seeking a Technical Support Specialist to join our team at LifeBridge Health. As a key member of our Information Services department, this role will be responsible for providing ongoing remote or on-site support of end users.
About the Role
- This position requires the ability to work alone on regular duties while referring appropriately to manager or other resources for escalation or support.
- The successful candidate will exhibit customer service skills necessary to provide technical support to clinicians and providers.
Responsibilities
- Support clinicians and providers 1:1 to enhance knowledge and skill with clinical EHR applications.
- Act as a liaison between the end user and information systems resources.
- Stay current with application knowledge and seek out opportunities to keep current on applications that are supported.
- Collaborate to provide customers with ever-improving support for use of technology and processes.
Requirements
- Bachelor's degree in a related field or equivalent experience.
- 1-3 years of experience in a technical support role.
Compensation
The estimated annual salary for this role is $31,920 - $45,366, based on the company's location in Baltimore, MD and the required experience level.
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