Guest Service Representative

14 hours ago

New York, New York, United States Innside New York Full time
Job Title: Guest Service Agent

We are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Innside New York. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Greet guests with a warm smile and assist with all requests, inquiries, and issues in a timely manner.
  • Attend daily pre-shift meetings to understand hotel happenings and ensure seamless service delivery.
  • Complete daily shift reports to proactively deliver personalized service and ensure guest satisfaction.
  • Assign rooms based on guest preferences and needs, ensuring a smooth and enjoyable stay.
  • Efficiently register new guests, introduce them to hotel services, and follow up with welcome calls to ensure complete satisfaction.
  • Assist guests with concierge services, including dinner reservations, transportation, and other requests.
  • Actively learn guest preferences and proactively gather clues to deliver memorable experiences.
  • Maintain professional telephone etiquette and provide clear, complete, and accurate information to guests and clients.
  • Operate departmental equipment efficiently and detect potential faults to ensure seamless service delivery.
  • Provide wake-up call services, take messages, and ensure guest information is kept confidential.
  • Perform check-out processes, process payments, and follow cash handling procedures.
Requirements:
  • High School Diploma or equivalent required; college degree preferred.
  • Previous Hotel Front Office experience preferred.
  • Must be legally authorized to work in the United States.
  • Must be computer-literate, including written communication.
  • Bilingual English/French, English/Spanish, etc. preferred.
  • Knowledge of Opera Cloud (PMS) and HMobile preferred.
  • Ability to communicate effectively with internal/external customers, both in written and verbal format.
  • Deal with the general public, customers, associates, and government officials with tact and courtesy.
  • Knowledgeable about local area attractions and transportation.
  • Ability to use mathematical skills to interpret billing computations.
  • Ability to plan and organize, change activity frequently, and cope with interruptions.
  • Must be flexible and able to work mornings, evenings, overnight, weekends, and/or holidays.
Working at Innside New York:

We are an equal opportunity employer and value diversity. We believe that diversity and inclusion among our teammates are critical to our success as a global company. If you want to be part of a dynamic team that values exceptional service and personalized experiences, apply now to join our team at Innside New York.

  • Guest Services Representative

    4 weeks ago

    New York, New York, United States Qonten Full time

    Guest Services RepresentativeAs a vital member of our team, the Guest Services Representative will play a key role in ensuring a welcoming atmosphere for all visitors. This position involves:Addressing guest inquiries and resolving issues through thorough investigation and effective negotiation.Assisting guests during their arrival and departure, while...

  • Guest Service Representative

    2 weeks ago

    New York, New York, United States The John Gore Organization, Inc. Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled Guest Service Representative to join our team at The John Gore Organization, Inc. This role is responsible for providing exceptional customer service to our guests, handling day-to-day sales and service, and developing ongoing relationships with our current customers.Key...

  • Guest Services Representative

    3 weeks ago

    New York, New York, United States Le Meridien Central Park Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Le Meridien Central Park. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesGuest Service: Greet and...

  • Guest Services Representative

    2 weeks ago

    New York, New York, United States Essex Hotel Management Full time

    Job Summary:Essex Hotel Management is seeking a highly motivated and customer-focused Guest Services Representative to join our team at the Hampton Inn & Suites in Lake Placid, NY. As a Guest Services Representative, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key...

  • Guest Service Representative

    3 days ago

    New York, New York, United States Buffalo Run Casino & Resort Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at Buffalo Run Casino & Resort. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience.Key ResponsibilitiesProvide accurate and efficient cashier services to...

  • Guest Services Representative

    3 weeks ago

    New York, New York, United States ModernHaus SoHo Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at ModernHaus SoHo. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesGuest Check-In and Check-Out:...

  • Guest Services Representative

    3 weeks ago

    New York, New York, United States ModernHaus SoHo Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at ModernHaus SoHo. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesGuest Check-In and Check-Out:...

  • Guest Services Representative

    4 weeks ago

    New York, New York, United States Embassy Suites by Hilton Newark Wilmington South Full time

    Customer-Centric Front Desk RepresentativeWe are looking for a committed and service-oriented individual to take on the role of Front Desk Representative. As the initial point of contact for visitors, you will be instrumental in creating a welcoming atmosphere and ensuring a memorable stay for all guests.Primary Responsibilities:Maintain and verify the...

  • Guest Service Representative

    1 week ago

    New York, New York, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at Marriott Hotels. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest check-ins and check-outs, room...

  • Guest Service Representative

    2 weeks ago

    New York, New York, United States free-classifieds-usa Full time

    Unlock Your Potential as a Guest Service RepresentativeWe are seeking a highly skilled and enthusiastic Guest Service Representative to join our team at the New York Marriott Downtown. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key...

  • Guest Service Representative

    2 weeks ago

    New York, New York, United States free-classifieds-usa Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Responsibilities:Organize and confirm guest...

  • Guest Service Representative

    1 week ago

    New York, New York, United States free-classifieds-usa Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled Guest Service Representative to join our team at The St. Regis New York. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Responsibilities:Organize and confirm guest check-ins...

  • Guest Service Representative

    17 hours ago

    New York, New York, United States free-classifieds-usa Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled Guest Service Representative to join our team at the New York Marriott Downtown. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Responsibilities:Organize and process...

  • Guest Service Representative

    2 weeks ago

    New York, New York, United States free-classifieds-usa Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at the W New York - Times Square. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Responsibilities:Organize and...

  • Guest Service Representative

    2 days ago

    New York, New York, United States free-classifieds-usa Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled and enthusiastic Guest Service Representative to join our team at the W New York - Times Square. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and...

  • Guest Service Representative

    7 days ago

    New York, New York, United States free-classifieds-usa Full time

    Guest Service RepresentativeWe are seeking a highly skilled Guest Service Representative to join our team at the SpringHill Suites New York Midtown Manhattan/Fifth Avenue. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and...

  • Guest Services Representative

    3 weeks ago

    New York, New York, United States Westgate Resorts & Spa Full time

    Position OverviewAs a Guest Services Representative, you will be the first point of contact for our esteemed guests, ensuring a welcoming and pleasant experience from the moment they arrive.Key ResponsibilitiesWelcoming Guests: Provide a warm and friendly greeting to all guests upon arrival.Room Assignments: Efficiently allocate accommodations to guests...

  • Guest Services Representative

    4 weeks ago

    New York, New York, United States Qonten Full time

    Guest Services RepresentativeAs a key member of our team, you will play a vital role in ensuring a memorable experience for our guests. Your responsibilities will include:Welcoming guests with a warm and friendly demeanor, while adhering to check-in protocols.Processing payments and accurately updating guest accounts.Addressing guest inquiries and providing...

  • Guest Services Representative

    4 weeks ago

    New York, New York, United States Westgate Resorts & Spa Full time

    Position OverviewAs a Guest Services Representative, you will be the first point of contact for our esteemed guests. Your role is crucial in ensuring a welcoming atmosphere and providing exceptional service.Key ResponsibilitiesWelcome Guests: Greet visitors with warmth and professionalism, creating a positive first impression.Room Assignments: Efficiently...

  • Guest Services Representative

    4 weeks ago

    New York, New York, United States Westgate Resorts & Spa Full time

    Position OverviewAs a Guest Services Representative, you will play a vital role in ensuring a positive experience for our guests at Westgate Resorts & Spa. Your primary responsibilities will include:Welcoming Guests: Greet visitors with warmth and professionalism, creating a welcoming atmosphere.Room Assignments: Efficiently allocate accommodations to...