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Guest Service Representative

2 months ago

New York, New York, United States free-classifieds-usa Full time
Job Title: Guest Service Representative

We are seeking a highly skilled Guest Service Representative to join our team at The St. Regis New York. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Responsibilities:
  • Organize and confirm guest check-ins and check-outs, adapting to any changes
  • Secure payment and verify billing as needed
  • Provide guests with room and hotel information, directions, and local interests
  • Run daily reports and review to communicate to the next shift's staff
  • Complete cashier and closing reports, counting the bank securely
  • Accept and record wake-up calls and deliver to the right department
  • Communicate emergencies, lost items, or theft to security staff and authorities
  • Keep contingency lists for emergencies and communicate necessary messages
Perks:
  • Supportive team environment
  • Encouraging leadership
  • Wellness and happiness support
  • Opportunities to serve and give back to the community
  • Discounts on hotel rooms, gift shop items, food, and beverage
  • Recognition programs
Requirements:
  • A warm and people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to details

We offer a competitive salary and benefits package, as well as opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.