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Guest Service Representative

2 months ago

New York, New York, United States free-classifieds-usa Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Responsibilities:

  • Organize and confirm guest check-ins and check-outs, adapting to any changes
  • Secure payment and verify billing as needed
  • Provide guests with room and hotel information, directions, and local interests
  • Run daily reports and review to communicate with the next shift's staff
  • Complete cashier and closing reports, counting the bank securely
  • Accept and record wake-up calls and deliver to the right department
  • Communicate emergencies, lost items, or theft to security staff and authorities
  • Keep contingency lists for emergencies and communicate necessary messages

What We Offer:

  • A supportive and team-oriented work environment
  • Opportunities for growth and development
  • Discounts on hotel rooms, gift shop items, food, and beverage
  • Recognition programs

Requirements:

  • A warm and people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to details

About Us:

We are a global hospitality company committed to providing exceptional service to our guests. We offer a supportive work environment, opportunities for growth, and a range of benefits to our employees.