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Guest Service Representative

2 months ago

New York, New York, United States free-classifieds-usa Full time
Job Title: Guest Service Representative

We are seeking a highly skilled Guest Service Representative to join our team at the New York Marriott Downtown. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Responsibilities:
  • Organize and process guest check-ins and check-outs, adapting to any changes or requests
  • Secure payment and verify billing, making adjustments as needed
  • Provide guests with room and hotel information, directions, and local recommendations
  • Run daily reports and review them to communicate important information to the next shift's staff
  • Complete cashier and closing reports, counting the bank securely at the end of each shift
  • Accept and record wake-up calls, delivering them to the right department
  • Communicate any emergencies, lost items, or theft to the proper security staff and/or authorities
  • Keep contingency lists in case of emergencies and communicate necessary messages
Perks:
  • We support you in and out of the workplace with team-spirited coworkers, encouraging leadership, and opportunities to serve and give back to the community
  • Discounts on hotel rooms, gift shop items, food, and beverage
  • Recognition programs
Requirements:
  • A warm, people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details

We are committed to creating a workplace culture that values diversity, equity, and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.