Guest Service Representative
4 days ago
We are seeking a highly skilled Guest Service Representative to join our team at the SpringHill Suites New York Midtown Manhattan/Fifth Avenue. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Responsibilities:
- Organize and process guest check-ins and check-outs, adapting to any changes or requests
- Secure payment and verify billing, making adjustments as needed
- Provide guests with room and hotel information, directions, and local interests
- Run daily reports and review them to communicate necessary information to the next shift's staff
- Complete cashier and closing reports, counting the bank securely at the end of each shift
- Accept and record wake-up calls, delivering them to the right department
- Communicate any emergencies, lost items, or theft to proper security staff and/or authorities
- Keep contingency lists in case of emergencies and communicate necessary messages
Perks:
- We support you in and out of the workplace with team-spirited coworkers, encouraging leadership, and opportunities to serve and give back to the community
- Discounts on hotel rooms, gift shop items, food, and beverage
- Recognition programs
Requirements:
- A warm, people-oriented demeanor
- A team-first attitude
- A gift for paying attention to the smallest details
About Us:
Marriott International is a global leader in the hospitality industry, committed to providing exceptional experiences for our guests and employees. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are an equal opportunity employer and welcome applications from candidates of all backgrounds.
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