Spanish-Speaking Customer Service Representative
2 weeks ago
Join a Dynamic Team in Customer Service
If you are seeking a reliable organization that values a professional atmosphere and fosters your growth in Customer Service, consider this opportunity. You will be part of a collaborative team where teamwork, learning, and personal development are prioritized. Your efforts will significantly contribute to the company's reputation and overall success.
- Incentives
- Positive Work Environment
- Full-Time Schedules Available
- Professionally Designed Workspace
- Parking Facilities
- Business Casual Dress Code
- Engagement Activities
- Weekly Compensation
- Temp-to-Perm Opportunities
- Overnight Shifts Available
Compensation: $17.5 - $18.28 per hour
Shift: First
Work Hours: 8 AM - 4 PM
Education Required: High School Diploma
Key Responsibilities:
- Manage incoming calls and deliver exceptional customer service, adhering to program protocols and call center standards.
- Handle emergency situations, including stolen vehicles and roadside assistance inquiries.
- Respond to customer communications and provide accurate information regarding vehicle programs and services.
- Build customer relationships that align with business goals and enhance customer loyalty.
- Investigate and resolve customer inquiries to ensure satisfaction and retention.
- Fluency in Spanish and English is essential.
Essential Functions:
- Work in a smoke-free environment.
- Availability to work weekends.
Required Skills:
- Minimum of 6 months experience in a Call Center environment.
- At least 6 months of Customer Service experience.
- Strong active listening skills.
- Attention to detail.
- Proficient computer skills.
- Fluency in Spanish.
- Telephone etiquette.
- Interpersonal sensitivity and empathy.
- Basic typing and software skills.
Qualifications:
- Minimum of 1 year of relevant experience.
- Entry-level position.
Randstad is a leader in connecting talented individuals with outstanding companies. Our dedicated agents will carefully assess your employment needs and strive to align your skills and qualifications with the right job opportunities. Whether you are seeking temporary, temp-to-perm, or permanent positions, Randstad is committed to working diligently on your behalf.
Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and abilities.
Benefits: A comprehensive benefits package is available, including health coverage, an incentive and recognition program, and 401K contributions, subject to eligibility.
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