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Desktop Support Specialist

2 months ago

San Diego, California, United States Wipro Full time
Job Description

We are Wipro, a leading global Information Technology, Consulting and Business Process Services company, seeking a skilled Desktop Support Engineer to join our team.

Key Responsibilities:

  • Provide IT Infrastructure field support, troubleshooting hardware, software, and operating system issues.
  • Install, troubleshoot, and fix desktops, printers, laptops, and other computer peripherals hardware problems.
  • Perform smart hand activities under instruction-based activities at sites.
  • Lift and move computer equipment weighing up to 50Lbs.
  • Skilled in desk-side support and PC break/fix, including basic administration of Windows O/S.
  • Experience with Anti-spyware and Anti-virus software.
  • Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware.
  • Troubleshoot issues with systems and networks using good deductive reasoning skills.
  • Good written and oral communications skills with clients and management.
  • Ability to work with deadlines and complete tasks on-time.

Requirements:

  • Associate's Degree in Electronics or related field.
  • CompTIA A+ Certification.
  • Knowledge and experience of ticketing tools (ServiceNow/Remedy, etc.).
  • Basic understanding and troubleshooting of Mobile Device Management system (Airwatch/Xenmobile/Mobile iron, etc.).
  • Basic understanding and troubleshooting for VDI, SCCM/LanDesk/Altris, Skype for Business, OneDrive.

Benefits:

  • Expected annual pay range: $33,000 - $83,600.
  • Full range of medical and dental benefits options.
  • Disability insurance.
  • Paid time off (inclusive of sick leave).
  • Other paid and unpaid leave options.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.