Desktop Support Specialist in San Jose

1 month ago


San Jose, California, United States Desktop & Depot Support Full time
Job Title: Desktop Support Specialist

We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in San Jose, California.

Key Responsibilities:
  • Provide IT systems desktop administration in a heterogeneous Microsoft Windows and RedHat Enterprise Linux environment
  • Desktop Support Administration
  • Provide end-user assistance, troubleshooting, issue resolution, installation, and reinstallation services in support of computers, applications, peripherals, and devices
  • Provide local touch-labor services including end-user device installation, troubleshooting, and repair
  • IMAC – PC Install, Moves, Adds and Changes
  • Image Loads
  • Asset Recovery
  • Asset tagging
  • Printer Support
  • Client Center (Tech Bar) Support
  • IT Service Management Updates
  • Support Security with Security incidents (Spillage events)
  • Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned
Requirements:
  • Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
  • Experienced with Linux OS (RedHat v8 preferred)
  • Experienced with Microsoft Windows
  • Experience with software installations on local machines
  • Knowledge of computer software, operating systems, hardware and networking
  • Audio Visual Experience
  • Knowledge of PC Imaging
  • Experience with change management and incident management
  • Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe
  • Excellent verbal and written communication skills
  • Good problem-solving and critical thinking skills
  • Able to work in a team as well as independently
  • Experienced in providing professional and courteous customer service
  • Ability to lift 50lbs
Preferred Qualifications:
  • Certified Dell Technician
  • Certified CompTIA A+ or Network+
  • MCSA Certification
  • Windows Certification
  • Linux Certified
  • Expertise in Inventory Control
What We Offer:

As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more For more information, please visit our website at https://vso-



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