Desktop Support Specialist

1 day ago


San Francisco, California, United States BCforward Full time
Job Title: Desktop Support Specialist

BCforward is seeking a highly motivated Desktop Support Specialist to join our team in Greenfield, IN.

As a Desktop Support Specialist, you will be responsible for providing technical support to end-users, troubleshooting and resolving hardware and software issues, and installing and upgrading computer hardware and software.

Key Responsibilities:

  • Provide technical support to end-users via phone, email, and in-person
  • Troubleshoot and resolve hardware and software issues
  • Install and upgrade computer hardware and software
  • Work with third-party vendors to remediate complex issues
  • Perform end-user training and onboarding

Requirements:

  • Bachelor's degree in Computer Science or related field
  • 5 years of IT experience in a mid-size company
  • CompTIA A+, Microsoft Certified Professional (MCP), CCNA or equivalent
  • Windows 10, MS Office 365 and O365, PC hardware & IT network infrastructure installation and troubleshooting

Benefits:

  • Comprehensive benefits package including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k

About BCforward:

BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. We champion the power of human potential to help companies transform, accelerate, and scale.



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