Desktop Support Specialist

2 hours ago


San Diego, California, United States Merge IT LLC Full time
Job Title: Desktop Support Specialist

We are seeking a highly skilled Desktop Support Specialist to join our team at Merge IT LLC. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients in a fast-paced and dynamic environment.

Job Summary:

The successful candidate will have a strong background in desktop support, with experience in troubleshooting and resolving complex technical issues. You will be responsible for providing technical support and assistance to our clients, including desktop, software, and hardware installation, support, and distribution, as well as remote access technologies.

Key Responsibilities:
  • Provide complex technical support and assistance to clients
  • Troubleshoot and resolve technical issues related to desktop, software, and hardware
  • Install, configure, and maintain desktop systems and software
  • Provide technical input to the Desktop Services team
  • Work independently with minimal supervision
  • Act as a technical liaison with user groups and other IT partners
  • Responsible for partnering with business units to understand the business impact of support issues
  • Responsible for the analysis, design, and implementation of desktop technology life cycle management processes
  • Responsible for project analysis, design, coordination, and planning for all technical components of desktop related projects
Requirements:
  • 2+ years of progressive experience in the desktop environment
  • Advanced knowledge and understanding of Windows desktop operating systems
  • Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems, and office automation software
  • Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks
  • Ability to perform troubleshooting and analysis of PC hardware, PC operating systems (Win95, WinNT, Win2000, WinXP, Windows 2007) and office automation software
  • Ability to perform troubleshooting and analysis of Microsoft Office Suite of products including versions 2007 and 2010
  • Intermediate knowledge and understanding of LAN environments
  • Intermediate knowledge of communication protocols
  • Intermediate knowledge of PC-to-Mainframe access
  • Intermediate knowledge of LAN-based email systems (e.g., Outlook, MS Exchange)
  • Creativity and advanced problem-solving skills
  • Demonstrated ability to encourage and model positive cross-team partnerships
Why Choose Merge IT LLC?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top-quality IT talent for our Fortune 100, enterprise-level clients. We would love to connect with you and explore how you can contribute to our team's success.

Merge IT LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.



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