Desktop Support Specialist

2 days ago


South San Francisco, California, United States The Rockridge Group Full time
Job Title: Desktop Support Specialist

At The Rockridge Group, we are seeking a skilled Desktop Support Specialist to join our team.

**Job Summary:**

We are looking for a highly motivated and experienced Desktop Support Specialist to provide top-notch technical support to our clients.

**Responsibilities:**

* Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products
* Perform on-site and remote analysis, diagnosis, and resolution of complex desktop problems for end-users
* Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment
* Administer and resolve issues with associated end-user workstation network software products
* Receive and respond to incoming calls, emails, and/or work orders regarding desktop problems
* Prepare tests and applications for monitoring computer performance, then provide performance statistics and reports

**Requirements:**

* Excellent communication and interpersonal skills
* Customer-oriented
* Minimum of 4 years of extensive hands-on experience in the following areas: MacBook support, Windows 7 and newer versions, mobile phone support, desktop support and customer services, confident in troubleshooting problems, Windows 2008 or newer Versions, hosted services such as Gmail and Office 365, Symantec and ESET Antivirus, printing services, knowledge of GPOs, VERITAS Backup Exec, hosted VoIP services, Ring Central, Vonage, etc

**About Us:**

The Rockridge Group is a Managed Service Provider (MSP) providing IT consultation and support for Small to Medium-sized enterprises in the Bay Area. We are committed to delivering exceptional customer service and supporting our clients' technology needs.

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