Desktop Support Specialist

2 days ago

San Diego, California, United States Resource Logistics Full time
Desktop Technician

Resource Logistics is seeking a skilled Desktop Technician to join our team. As a Desktop Technician, you will be responsible for providing technical support and maintenance for our company's computer systems and equipment.

Key Responsibilities:
  • Troubleshoot and resolve issues related to Office 365
  • Image and install software on Windows, and Apple laptops/desktops
  • Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
  • Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
  • Identify and resolve hardware and software application conflicts
  • Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
  • Responsible for asset tagging and entering all incoming equipment into our asset management system
  • Collaborate with cross functional teams to properly onboard incoming new hires
  • Ensure that hardware is properly assigned and updated into our management system
  • Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
  • Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
  • Ensure that resolutions are consistent with company standards and policies

Must be available for 24/7 on-call support.

Requirements:
  • Prefer 10 years IT experience, including technical training, providing white glove service to Executive customers of VP and above
  • Minimum 4 years of Office 365 experience, troubleshooting and resolving issues related to the O365 suite
  • Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
  • Experience with imaging windows 10 OS.
  • Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
  • Experience in using PC-based word processing, presentation, and e-mail software preferred
  • Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred

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