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Desktop Support Specialist

1 month ago

San Diego, California, United States VDart Full time
Job Title:
Desktop Technician

Job Summary:
We are seeking a highly skilled Desktop Technician to join our team at VDart. The successful candidate will be responsible for providing technical support and maintenance for desktop computers, laptops, and mobile devices. The ideal candidate will have a strong background in IT, excellent problem-solving skills, and the ability to work well under pressure.

Responsibilities:

  • Troubleshoot and resolve technical issues related to desktop computers, laptops, and mobile devices
  • Install and configure software and hardware on Windows and Apple devices
  • Collaborate with cross-functional teams to ensure seamless onboarding of new hires
  • Manage and maintain accurate records of hardware inventory and asset management
  • Provide exceptional customer service and support to executive-level customers
  • Develop and implement effective solutions to resolve technical issues
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • 10+ years of IT experience, including technical training and white-glove service to executive customers
  • Minimum 4 years of experience with Office 365, troubleshooting, and resolving issues
  • Strong knowledge of Windows and Macintosh platforms, including portables, and Microsoft Office suite
  • Experience with imaging Windows 10 OS and basic network concepts
  • Excellent communication and interpersonal skills
  • Ability to work extended hours or a modified schedule to support planned activities or emergency situations
  • Outstanding customer service and organizational skills
  • Experience working in a call center or help desk environment
  • MCP, A+ Certifications, and/or knowledge of UNIX systems is a plus