Customer Service Training Coordinator
2 weeks ago
The National Safety Council is seeking a Training Lead to enhance our customer service operations. This role is pivotal in delivering exceptional support while developing training initiatives for our team members. If you possess a background in customer service within a contact center and have a passion for training, this position is designed for you.
Key Responsibilities:- Provide outstanding customer assistance across various communication channels.
- Ensure accurate documentation of customer interactions and transactions.
- Develop comprehensive training materials, job aids, and resources to elevate team performance.
- Participate in quality assurance evaluations and provide constructive feedback.
- Manage customer engagements via phone, chat, and email.
- Educate team members to uphold quality benchmarks and enhance customer satisfaction.
- Resolve customer issues and suggest improvements to existing processes.
- High school diploma or equivalent required.
- Proven experience in customer service and training within a contact center setting.
- Familiarity with Microsoft Office applications.
- Excellent communication and interpersonal abilities.
- Compensation: $20/hour for English proficiency, $21/hour for bilingual candidates (Spanish or Portuguese).
- Attractive benefits and resources to support work-life balance.
- Paid time off, holidays, and flexible working options.
- Comprehensive health insurance and retirement plans.
- Opportunities for training reimbursement and student loan assistance.
We are dedicated to fostering an inclusive and equitable workplace. The National Safety Council is committed to saving lives and enhancing safety across all environments.
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Customer Service Training Coordinator
2 weeks ago
Syracuse, New York, United States National Safety Council Full timeJob OverviewThe National Safety Council is committed to its mission of saving lives and preventing injuries. We are seeking a Training Lead (CSR II) who will be responsible for delivering exceptional customer service while effectively training team members to manage customer interactions. If you possess experience in a contact center setting and have a...
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Customer Service Specialist
1 month ago
Syracuse, New York, United States Service Experts Full timeLocation: East Syracuse, NYWhy You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERTService Experts Company Perks and Benefits for...
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Customer Scheduling and Service Coordinator
2 weeks ago
Syracuse, New York, United States Rollins Full timeCustomer Scheduling and Service CoordinatorJob Category: Customer Service Requisition Number: SCHED025424Job OverviewAt Rollins, we are dedicated to safeguarding the environments where we live, work, and play.Our Customer Service Coordinators embody this commitment.These positions offer full-time employment with benefits, comprehensive training, competitive...
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Customer Service Training Specialist
1 week ago
Syracuse, New York, United States National Safety Council Full timeJob OverviewThe National Safety Council is dedicated to the mission of saving lives and preventing injuries. We are currently in search of a Training Lead (CSR II) who will excel in delivering exceptional customer service while effectively training team members to manage customer interactions. If you possess a background in a contact center setting and have...
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Training Center Coordinator
1 week ago
Syracuse, New York, United States CPS Recruitment Full timeJob OverviewWe are seeking a highly skilled and organized Training Center Coordinator to join our team at CPS Recruitment. As a key member of our organization, you will be responsible for overseeing training programs, managing logistics, and ensuring the smooth delivery of training courses.Key ResponsibilitiesOversee the development and implementation of...
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Customer Service Account Coordinator
6 days ago
Syracuse, New York, United States Rapid Response Monitoring Full timeJob DescriptionJob Summary:Rapid Response Monitoring is seeking a highly skilled Customer Service Account Coordinator to join our Data Entry Department. As a key member of our team, you will be responsible for providing exceptional customer service, resolving inquiries, and ensuring accurate data entry.Responsibilities:Respond to customer inquiries via...
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Customer Service Account Coordinator
6 days ago
Syracuse, New York, United States Rapid Response Monitoring Full timeJob DescriptionJob Summary:Rapid Response Monitoring is seeking a highly skilled Customer Service Account Coordinator to join our Data Entry Department. As a key member of our team, you will be responsible for providing exceptional customer service, resolving inquiries, and ensuring seamless account management.Key Responsibilities:Respond to customer...
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Office Operations Coordinator
2 weeks ago
Syracuse, New York, United States Acro Service Corp Full timePosition OverviewThe Branch Coordinator plays a vital role in ensuring the smooth operation of the office and supporting the Sales team in various administrative tasks. This position requires strong organizational skills and the ability to communicate effectively with patients and team members.Key ResponsibilitiesReception Services: Serve as the first point...
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Syracuse, New York, United States Rollins Full timeCustomer Scheduling and Service CoordinatorJob Category: Customer Service Requisition Number: SCHED025424OverviewAt Rollins, our mission is to safeguard the environments where we live, work, and play.Our Customer Service Coordinators are dedicated to this mission.These roles are full-time and come with benefits, comprehensive training, competitive...
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Scheduling Coordinator
1 day ago
East Syracuse, New York, United States Emperion Full timeJob DescriptionJob Summary:The Scheduling Coordinator - Customer Service Representative is responsible for delivering exceptional customer service to clients, ensuring timely and accurate scheduling of exams and services. This role requires strong communication and documentation skills, with the ability to interact with a diverse range of clients, including...
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2nd Shift Service Coordinator
6 days ago
Syracuse, New York, United States Lucky's Trailer Sales Dimmick Group Peterbilt Full timeJob OpportunityWe are seeking a highly motivated and driven individual to join our team as a 2nd Shift Service Advisor at our East Syracuse, NY location. As a 2nd Shift Service Advisor, you will be responsible for coordinating with technicians, service office, and parts personnel to ensure timely completion of jobs.Key Responsibilities:Coordinate with...
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Office Operations Coordinator
2 weeks ago
Syracuse, New York, United States Acro Service Corp Full timePosition OverviewThe Branch Coordinator plays a crucial role in ensuring smooth operations within the office environment. This position is responsible for various administrative tasks that support the Sales team and enhance patient experiences.Key ResponsibilitiesDocumentation Management: Collaborate with the Sales team to fulfill documentation requirements...
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Patient Services Coordinator
2 weeks ago
Syracuse, New York, United States COLON RECTAL ASSOCIATES OF CEN Full timeBenefits/PerksCompetitive salaryGreat work-life balancePaid time offJob OverviewWe are looking for a welcoming and service-focused Patient Services Coordinator to become a part of our dedicated team at COLON RECTAL ASSOCIATES OF CEN. In this role, you will serve as the initial point of contact for our patients. Your responsibilities will include greeting...
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Guest Services Coordinator
1 week ago
Syracuse, New York, United States XO Taco Full timeJoin Our Team as a Guest Services Coordinator!XO Taco is on the lookout for a dedicated Guest Services Coordinator to enhance our vibrant team. The ideal candidate will warmly welcome patrons upon arrival, efficiently manage seating arrangements, and ensure a pleasant dining experience for all guests.Key Responsibilities:Welcome guests as they arrive and...
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Customer Service Representative
2 days ago
East Syracuse, New York, United States AP Rochester Full timeJob SummaryAP Rochester is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Support: Respond to customer inquiries, resolve issues, and provide solutions...
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Customer Service Representative
3 days ago
Syracuse, New York, United States Rapid Response Monitoring Full time**Job Summary:**We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Rapid Response Monitoring. As a key member of our emergency response team, you will play a critical role in responding to and resolving security alarm emergencies for homes and businesses.**Key Responsibilities:**Handle security alarm emergencies...
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Customer Service Representative
4 days ago
Syracuse, New York, United States Rapid Response Monitoring Full timeJob Summary:Rapid Response Monitoring is seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our emergency response center, you will play a critical role in responding to and resolving emergency situations across the US and beyond.Responsibilities:Handle security alarm emergencies for homes and...
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Customer Service Representative
3 days ago
Syracuse, New York, United States Rapid Response Monitoring Full timeAbout UsRapid Response Monitoring is a leading provider of electronic security monitoring services, dedicated to protecting life and property across the US and beyond.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our emergency response center, you will play a critical...
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Customer Service Representative
4 days ago
Syracuse, New York, United States Piedmont Airlines Full timeAbout the RolePiedmont Airlines is seeking a highly motivated and reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department.Key ResponsibilitiesAssist passengers in boarding and disembarking flightsMonitor computerized passenger boardingAssist customers with special needs, including arranging for wheelchairs...
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Customer Service Representative
4 days ago
Syracuse, New York, United States RemX Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at RemX. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...