Customer Service Training Coordinator

2 weeks ago


Syracuse, New York, United States National Safety Council Full time
Job Overview

The National Safety Council is seeking a Training Lead to enhance our customer service operations. This role is pivotal in delivering exceptional support while developing training initiatives for our team members. If you possess a background in customer service within a contact center and have a passion for training, this position is designed for you.

Key Responsibilities:
  • Provide outstanding customer assistance across various communication channels.
  • Ensure accurate documentation of customer interactions and transactions.
  • Develop comprehensive training materials, job aids, and resources to elevate team performance.
  • Participate in quality assurance evaluations and provide constructive feedback.
Primary Duties:
  • Manage customer engagements via phone, chat, and email.
  • Educate team members to uphold quality benchmarks and enhance customer satisfaction.
  • Resolve customer issues and suggest improvements to existing processes.
Qualifications:
  • High school diploma or equivalent required.
  • Proven experience in customer service and training within a contact center setting.
  • Familiarity with Microsoft Office applications.
  • Excellent communication and interpersonal abilities.
  • Compensation: $20/hour for English proficiency, $21/hour for bilingual candidates (Spanish or Portuguese).
Why Work with Us:
  • Attractive benefits and resources to support work-life balance.
  • Paid time off, holidays, and flexible working options.
  • Comprehensive health insurance and retirement plans.
  • Opportunities for training reimbursement and student loan assistance.
Commitment to Diversity:

We are dedicated to fostering an inclusive and equitable workplace. The National Safety Council is committed to saving lives and enhancing safety across all environments.



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