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Customer Service Training Specialist

2 months ago

Syracuse, New York, United States National Safety Council Full time
Job Overview

The National Safety Council is dedicated to the mission of saving lives and preventing injuries. We are currently in search of a Training Lead (CSR II) who will excel in delivering exceptional customer service while effectively training team members to manage customer interactions. If you possess a background in a contact center setting and have a passion for developing training programs that enhance team performance, this role is tailored for you.

Key Responsibilities:
  • Provide outstanding customer support across various channels.
  • Ensure accurate documentation of customer details and transaction completion.
  • Develop comprehensive training materials, job aids, and resources to enhance team efficiency.
  • Participate in quality assurance assessments and provide constructive feedback.
Primary Duties:
  • Manage customer communications via phone, chat, and email.
  • Educate team members to achieve quality benchmarks and ensure customer satisfaction.
  • Resolve customer issues and suggest improvements to processes.
Qualifications:
  • High school diploma or equivalent required.
  • Experience in customer service and training within a contact center environment.
  • Proficient in Microsoft Office applications.
  • Excellent communication and interpersonal abilities.
  • Compensation: $20/hour for English-only speakers, $21/hour for bilingual candidates (Spanish or Portuguese).
Benefits of Working Here:
  • Competitive benefits package promoting work-life balance.
  • Paid time off, holidays, and flexible work options.
  • Comprehensive health insurance and retirement plans.
  • Opportunities for reimbursable training and assistance with student loan repayment.
Commitment to Diversity:

We are committed to fostering an inclusive and equitable workplace. The National Safety Council values diversity and strives to create a safe environment for all employees.