Bilingual Support Specialist
2 weeks ago
Purelight Power is on the lookout for a dedicated Bilingual Support Specialist to enhance our customer service team. In this pivotal role, you will assist our clientele in navigating any challenges they may encounter with their solar energy systems. Your contribution will be vital in ensuring that our English and Spanish-speaking customers receive the highest level of satisfaction with our products and services.
Key Responsibilities:
- Address customer queries and provide assistance through various communication channels including phone, email, and chat.
- Maintain detailed records of all customer interactions and technical issues within our customer relationship management system.
- Collaborate with our installation and maintenance teams to facilitate swift resolutions to technical problems.
- Engage with cross-departmental teams to enhance the overall customer experience.
Qualifications:
- Fluency in both English and Spanish is essential.
- A minimum of 2 years of experience in customer support is required.
- Experience in the solar or renewable energy sector is advantageous but not mandatory.
- A bachelor's degree in a relevant field is preferred, though not a strict requirement.
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