MSP Technology Solutions Expert

7 days ago


Torrance, California, United States C3 Systems and Security Full time
Job Summary

We are seeking a highly skilled and experienced MSP Technology Solutions Expert to join our team at C3 Systems and Security. As a key member of our technical staff, you will be responsible for providing exceptional technical support and solutions to our clients.

Key Responsibilities
  • Provide timely and effective technical support to clients, resolving issues and implementing solutions.
  • Act as a technical resource for junior team members, providing guidance and mentorship.
  • Develop and implement technical solutions to improve client satisfaction and reduce support requests.
  • Collaborate with project managers to deliver high-quality projects on time and within budget.
  • Participate in client presentations and provide technical expertise to support business growth.
  • Assist in the development and implementation of technical processes and procedures to improve efficiency and effectiveness.
  • Stay up-to-date with emerging technologies and industry trends, applying this knowledge to improve client solutions and services.
Requirements
  • Minimum of 5 years' experience in a client-facing technical role, preferably in an MSP or internal IT support environment.
  • Strong technical skills, including experience with Microsoft Office applications, Windows operating systems, and cloud environments.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and team members.
  • Proven ability to work independently and as part of a team, with a strong focus on customer satisfaction and service delivery.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Experience with ticketing systems, such as Autotask, and other technical tools and software.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A comprehensive 401(k) plan, with company match.
  • A flexible and supportive work environment, with opportunities for professional development and growth.
  • A collaborative and dynamic team, with a focus on customer satisfaction and service delivery.


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