Director of Distribution and Operations

4 days ago


Burr Ridge, Illinois, United States The Will Group Inc Full time
Job Summary

The Director of Distribution and Operations is a pivotal role at The Will Group Inc, responsible for the strategic leadership and daily management of the company's distribution team. This position ensures that all projects are carried out efficiently, safely, and within budget, driving the growth of the organization.

Key Responsibilities
  • Oversee sales operations, including team development, order fulfillment, and customer service for the electrical supply business.
  • Monitor expenditures and ensure cost-effective use of resources.
  • Lead, train, and develop a team of sales staff, fostering a culture of efficiency, accountability, and continuous improvement.
  • Identify areas for process improvement within the sales operations, develop strategies to enhance operational efficiency, and implement best practices.
  • Ensure high levels of customer satisfaction by maintaining excellent service standards, handling escalations, and addressing customer inquiries promptly.
  • Manage the profit and loss for the company, monitor expenses, and implement cost-saving initiatives without compromising service quality.
  • Develop and track KPIs, analyze trends, and provide insights for informed decision-making.
  • Align operations with sales, marketing, procurement, and finance to meet business goals.
  • Comply with established company work rules, policies, and procedures.
  • Engage with other team members to continuously strive for process improvements, reduce inefficiencies and costs, and increase profitability.
Requirements
  • Bachelor's degree in business administration, information technology, operations management, supply chain management, or a related field.
  • A minimum of 10 years of experience in sales management within an Epicor Eclipse environment, preferably in electrical supply.
  • Excellent analytical skills with the ability to interpret complex data and make data-driven decisions.
  • Proven leadership abilities with a track record of managing and developing high-performing teams.
  • Strong problem-solving abilities, with a proactive approach to identifying and resolving issues.
  • Excellent verbal and written communication skills, with the ability to effectively train and support users.
  • High level of attention to detail and accuracy in managing job-related data.


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