Customer Service Representative

4 weeks ago

Oak Brook, Illinois, United States Evergreen Bank Group Full time
Job Title: Customer Care Advisor

Job Summary:

We are seeking a highly skilled and customer-focused Customer Care Advisor to join our team at Evergreen Bank Group. As a key member of our Digital Banking team, you will be responsible for providing exceptional customer service support to our external customers via phone, email, and other digital channels.

Key Responsibilities:

  • Provide timely and effective resolution to customer inquiries and concerns via phone, email, and other digital channels.
  • Assist customers with loan information, payoff amounts, statement questions, and other banking-related inquiries.
  • Process general account maintenance, including transferring funds, ordering checks, and updating account information.
  • Assist customers with online banking needs, including establishing access, resetting PINs, and basic troubleshooting.
  • Collect payments over the phone for current loan customers.
  • Quote deposit rates and general loan rates, and accurately describe and recommend deposit, loan, and convenience products.
  • Assess customer needs and identify cross-sell opportunities.
  • Respond to debit card inquiries and assist with use of the Bank's mobile app, bill pay, and telephone banking systems.
  • Process outbound wire transfer requests.
  • Meet monthly performance and sales goals.
  • Ensure operational integrity through compliance with all policies, procedures, and regulations.

Requirements:

  • High school diploma or equivalent required; one year of related experience preferred.
  • Previous teller and/or banking experience a plus.
  • Proficient in Microsoft Outlook, Word, and Excel.
  • Knowledge of Jack Henry SilverLake a plus.
  • Basic understanding of mathematics and strong problem-solving skills.
  • Strong oral and written communication skills, including proper phone etiquette.
  • Ability to work independently and productively with minimal supervision.
  • Ability to maintain high level of personal integrity and confidentiality.

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; and stoop. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Equal Opportunity Employer:

Evergreen Bank Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, gender, sexual orientation, gender identity, national origin, veteran status, or disability.

FDIC Member:

Evergreen Bank Group is Member FDIC.

  • Customer Service Representative

    4 weeks ago

    Oak Brook, Illinois, United States Catalyst Career Group Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Catalyst Career Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their insurance-related inquiries, and ensuring their needs...

  • Customer Service Representative

    4 weeks ago

    Oak Brook, Illinois, United States Catalyst Career Group Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Catalyst Career Group. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving their insurance-related inquiries, and ensuring their overall...

  • Customer Service Representative

    4 weeks ago

    Oak Brook, Illinois, United States Precision Today Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Precision Today. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key...

  • Customer Service Representative

    3 weeks ago

    Oak Brook, Illinois, United States RedSail Technologies Full time

    Job Title: Customer Service RepresentativeJob Summary:BestRx Pharmacy Software is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer experience team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues that may arise.Key...

  • Customer Service Representative

    4 weeks ago

    Oak Brook, Illinois, United States Pls Financial Services, Inc. Full time

    Job Title: Customer Care RepresentativeAt PLS Financial Services, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers, addressing their concerns, and...

  • Customer Service Representative

    4 weeks ago

    Oak Brook, Illinois, United States Vaco Full time

    Vaco is seeking a Customer Service Representative to join their team in the Food Manufacturing industry. As a key member of the team, you will be responsible for providing top-notch customer service via phone, email, and live chats. Your duties will include answering customer questions, resolving issues, and providing excellent customer experience.Key...

  • Customer Service Representative

    4 weeks ago

    Oak Brook, Illinois, United States Evergreen Bank Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Evergreen Bank Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services.Key ResponsibilitiesProvide exceptional...

  • Customer Service Representative

    4 weeks ago

    Oak Brook, Illinois, United States Genesis Marketing Full time

    Genesis Marketing: A Leader in Customer ServiceAwarded with Best and Brightest companies to work for in 2019, Genesis Marketing is a dynamic organization that specializes in helping one of the largest companies in the world to increase their book of business.About the RoleWe are seeking a highly skilled Customer Service Representative to join our...

  • Customer Service Representative

    4 weeks ago

    Oak Brook, Illinois, United States Catalyst Career Group Full time

    Job SummaryCatalyst Career Group is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for managing insurance company inquiries, resolving service problems, and providing exceptional customer service.Key ResponsibilitiesClaims Management: Manage claims reporting and...

  • Customer Service Representative

    4 weeks ago

    Oak Brook, Illinois, United States Bill Hepburn - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, educating customers about insurance options, and developing leads to drive business growth.Key ResponsibilitiesProvide prompt,...

  • Customer Service Representative

    4 weeks ago

    Oak Brook, Illinois, United States RedSail Technologies Full time

    Job Summary:BestRx Pharmacy Software is seeking a skilled Customer Service Representative to join our team. As a key member of our customer experience team, you will be responsible for providing exceptional support to our pharmacy customers.Key Responsibilities:Respond to customer inquiries in a timely and professional manner.Coordinate and manage customer...

  • Customer Service Representative

    3 weeks ago

    Oak Brook, Illinois, United States Ferguson Enterprises Full time

    Job Summary:Ferguson Enterprises is seeking a skilled Customer Service Representative to join our team. As a key member of our showroom team, you will be responsible for providing exceptional customer service, assisting customers on the showroom floor, and supporting the efforts of our Outside Sales Associates.Key Responsibilities: Assist customers on the...

  • Customer Service Representative

    3 weeks ago

    Oak Brook, Illinois, United States Inspira Financial Full time

    About the Role:The Support Specialist is a key role in supporting customer requests and answering inquiries. This position is challenging, fast-paced, but rewarding while delivering one superior quality experience at a time.This position requires partnering closely with the customer to provide valuable insights, education, and direction for on-line support...

  • Customer Service Representative

    4 weeks ago

    Oak Brook, Illinois, United States Inspira Financial Full time

    Job Title: General ConsiderationWe are seeking a highly skilled and customer-focused individual to join our team as a Support Specialist. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through verbal and written communications regarding PFX products and healthcare.Key...

  • Customer Service Representative

    3 weeks ago

    Oak Brook, Illinois, United States Precision Today Full time

    Overview:Precision Today is seeking a skilled Customer Service Representative to join our team. As a representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Responsibilities:Call customers to conduct quality checks and ensure satisfaction.Schedule maintenance visits and...

  • Customer Service Representative

    4 weeks ago

    Oak Brook, Illinois, United States Pls Financial Services, Inc. Full time

    Job Title: Customer Service/Collections SpecialistAt PLS Financial Services, Inc., we are seeking a highly skilled and customer-focused Customer Service/Collections Specialist to join our team. As a key member of our collections team, you will be responsible for resolving delinquent accounts and providing exceptional customer service to our valued...

  • Customer Service Representative

    4 weeks ago

    Oak Brook, Illinois, United States Pls Financial Services, Inc. Full time

    Job Title: Customer Service/Collections SpecialistJob Summary:We are seeking a highly skilled and customer-focused Customer Service/Collections Specialist to join our team at PLS Financial Services, Inc. In this role, you will be responsible for collecting and resolving delinquent accounts for our stores, providing exceptional customer service, and working...

  • Customer Service Representative

    3 weeks ago

    Oak Brook, Illinois, United States Vaco Full time

    Vaco is seeking a Customer Service Associate to join their fast-growing team in the Food Manufacturing industry.As a Customer Service Associate, your key responsibilities will include assisting customers with order status, manually entering orders, and handling consumer or customer-based calls.This is a remote opportunity, but local candidates in the Chicago...

  • Customer Service Ambassador

    3 weeks ago

    Oak Brook, Illinois, United States Circle K Full time

    Key Responsibilities:• Provide prompt, courteous customer service and resolve customer issues on shift.• Ring up all sales on cash register properly.• Perform multi-function operation of fuel console, lottery machine, etc.• Inspect store facilities and equipment for safety, cleanliness, and proper working order.About the Role:As a Customer Service...

  • Guest Service Representative

    4 weeks ago

    Oak Brook, Illinois, United States Hyatt House ChicagoOak Brook Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at Hyatt House Chicago/Oak Brook. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesCheck-in and check-out guests, ensuring...