Customer Service Representative

12 hours ago


Oak Brook, Illinois, United States Catalyst Career Group Full time
Job Summary

Catalyst Career Group is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for managing insurance company inquiries, resolving service problems, and providing exceptional customer service.

Key Responsibilities

  • Claims Management: Manage claims reporting and processing, and assist customers with their insurance claims needs.
  • Communication: Answer general insurance questions, communicate clearly via written and verbal communications, and follow up to ensure issues are resolved.
  • Product Education: Educate customers on insurance products and services, and recommend available options.
  • Sales: Forward customers to sales agents when a policy needs to be initiated or upgraded, and utilize technical sales knowledge to promote products/services.
  • Data Input: Input data via written and electronic communications, and process paperwork.
  • Teamwork: Collaborate with peers and supervisors to establish a collaborative working relationship.

Requirements

  • Education: High school diploma or equivalent.
  • Experience: Previous customer service experience.
  • Knowledge: Thorough understanding of insurance products and policy schedules.
  • Skills: Excellent communication and interpersonal skills, active listening, and ability to multitask.
  • Computer Skills: Basic computer skills and knowledge of database software, such as Microsoft Office.

What We Offer

Catalyst Career Group is committed to providing a supportive and dynamic work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.

Pre-register online at: https://catalystcareergroup.com/event/oak-brook-job-fair/



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