Customer Service Representative
12 hours ago
Catalyst Career Group is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for managing insurance company inquiries, resolving service problems, and providing exceptional customer service.
Key Responsibilities
- Claims Management: Manage claims reporting and processing, and assist customers with their insurance claims needs.
- Communication: Answer general insurance questions, communicate clearly via written and verbal communications, and follow up to ensure issues are resolved.
- Product Education: Educate customers on insurance products and services, and recommend available options.
- Sales: Forward customers to sales agents when a policy needs to be initiated or upgraded, and utilize technical sales knowledge to promote products/services.
- Data Input: Input data via written and electronic communications, and process paperwork.
- Teamwork: Collaborate with peers and supervisors to establish a collaborative working relationship.
Requirements
- Education: High school diploma or equivalent.
- Experience: Previous customer service experience.
- Knowledge: Thorough understanding of insurance products and policy schedules.
- Skills: Excellent communication and interpersonal skills, active listening, and ability to multitask.
- Computer Skills: Basic computer skills and knowledge of database software, such as Microsoft Office.
What We Offer
Catalyst Career Group is committed to providing a supportive and dynamic work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.
Pre-register online at: https://catalystcareergroup.com/event/oak-brook-job-fair/
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