Customer Service Representative

4 weeks ago


Oak Brook, Illinois, United States Evergreen Bank Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Evergreen Bank Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services.

Key Responsibilities
  • Provide exceptional customer service to external customers via phone, email, and in-person interactions.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Assist customers with account maintenance, including transfers, deposits, and withdrawals.
  • Process payments, quotes, and other financial transactions.
  • Meet or exceed daily activity standards in a fast-paced call center environment.
Requirements
  • High school diploma or equivalent required; related experience preferred.
  • Previous banking or customer service experience.
  • Proficient in Microsoft Office and other banking software.
  • Strong communication and problem-solving skills.
  • Ability to work independently and as part of a team.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • A dynamic and supportive work environment.


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