Guest Service Representative
2 weeks ago
We are seeking a highly skilled Guest Service Representative to join our team at Marriott International Inc. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.
Key Responsibilities- Organize and confirm guest check-ins and check-outs, room reservations, requests, changes, and cancellations.
- Secure payment and verify billing information.
- Activate and file room keys, process guest requests, and relay messages.
- Print contingency lists and maintain accurate records.
- Explain room features to guests, provide directions, and offer information on property amenities and local areas of interest.
- Follow up on outstanding requests and resolve any issues from the previous day.
- Run and review daily reports, complete designated cashier and closing reports, and secure bank at the beginning and end of shift.
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
- Notify Loss Prevention/Security of any guest reports of theft.
- Ability to work in a fast-paced environment and maintain a positive attitude.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Basic math skills and accuracy with handling cash and credit transactions.
- Ability to stand, sit, or walk for extended periods and lift objects weighing up to 10 pounds.
We offer a competitive hourly rate of $34.41 to $40.48, as well as opportunities for career growth and development. Our benefits package includes 401(k) plan, earned paid time off and/or sick leave, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, childcare discounts, and other wellness benefits.
Marriott International is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
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