Hotel Guest Services Representative

1 week ago


Dayton, Ohio, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Guest Services Representative to join our team at the Fairfield Inn & Suites in Dayton, Ohio. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Provide warm and welcoming service to hotel guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process all check-ins and check-outs, ensuring accuracy and efficiency in handling guest transactions.
  • Manage guest complaints and concerns, escalating issues to management as needed to ensure a positive guest experience.
  • Adhere to hotel policies and procedures, maintaining a high level of knowledge and expertise in hotel operations.
  • Collaborate with other hotel departments to ensure seamless guest service and resolve any issues that may arise.
Requirements
  • High school diploma or equivalent required; previous customer service experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Basic computer skills and knowledge of hotel software systems preferred.


  • Dayton, Ohio, United States Shaner Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Hotel Guest Services Representative to join our team at the AC Hotel Dayton. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction.Key...


  • Dayton, Ohio, United States Strand Hospitality Services Full time

    Job SummaryThe Guest Service Representative is responsible for providing exceptional customer service to hotel guests. This includes responding to guest requests, predicting and meeting their needs, and providing information and services at the front desk.Duties and ResponsibilitiesAnswer incoming telephone calls professionally and respond to guest questions...


  • Dayton, Ohio, United States Strand Hospitality Services Full time

    Job SummaryThe Guest Service Representative is responsible for providing exceptional customer service to hotel guests. This includes responding to guest requests, predicting and meeting their needs, and providing information and services at the front desk.Duties and ResponsibilitiesAnswer incoming telephone calls professionally and follow hotel and brand...


  • Dayton, Ohio, United States Strand Hospitality Services Full time

    Job SummaryThe Guest Service Representative is a key member of our hotel team, responsible for providing exceptional customer service to our guests. This role requires a strong ability to communicate effectively, think critically, and work independently in a fast-paced environment.Key ResponsibilitiesProvide personalized service to guests, responding to...


  • Dayton, Ohio, United States Home2 Suites by Hilton Full time

    Job Title: Guest Service RepresentativeAt Home2 Suites by Hilton, we're committed to delivering exceptional guest experiences. As a Guest Service Representative, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.Key Responsibilities:Guest Check-In/Check-Out: Efficiently process guest arrivals and departures,...


  • Dayton, Ohio, United States Shaner Hotel Group Full time

    Job OverviewAvailability for a flexible work schedule, including weekends, holidays, and varied shifts is essential.Possess comprehensive knowledge of hotel amenities, room categories, pricing, availability, and guest check-in/check-out procedures.Address guest concerns promptly to ensure a high level of satisfaction.Support team members in their roles to...


  • Dayton, Ohio, United States Shaner Hotel Group Full time

    Job OverviewAvailability to work a flexible schedule, including weekends, holidays, and varied shifts.Possess comprehensive knowledge of hotel amenities, room categories, pricing, availability, and expected guest arrivals/departures.Address guest concerns to ensure satisfaction.Support team members in their roles to guarantee exceptional service to...


  • Dayton, Ohio, United States Shaner Hotel Group Full time

    Job OverviewAvailability to work a flexible schedule, including weekends, holidays, and varied shifts.Comprehensive knowledge of hotel amenities, room categories, pricing, availability, and guest arrivals/departures.Address guest concerns to ensure a high level of satisfaction.Support team members in their roles to guarantee exceptional service to...


  • Dayton, Ohio, United States Home2 Suites by Hilton Full time

    Job Title: Guest Service RepresentativeAt Home2 Suites by Hilton, we're committed to delivering exceptional guest experiences. As a Guest Service Representative, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.Key Responsibilities:Provide exceptional customer service to guests, responding to their needs and...


  • Dayton, Ohio, United States Shaner Hotel Group Full time

    Job SummaryWe are seeking a skilled Hotel Maintenance Technician to join our team at Shaner Hotels. As a key member of our maintenance team, you will be responsible for ensuring the upkeep and maintenance of our hotel facilities, including ice machines, refrigeration units, and air handling units.ResponsibilitiesPerform routine maintenance tasks, including...


  • Dayton, Ohio, United States Shaner Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the AC Hotel Dayton. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a seamless check-in and check-out experience.Key ResponsibilitiesProvide superior guest service, including...


  • Dayton, Ohio, United States Shaner Hotel Group Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the AC Hotel Dayton. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a seamless check-in and check-out experience.ResponsibilitiesProvide superior guest services, including...


  • Dayton, Ohio, United States Shaner Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Fairfield Inn & Suites in Dayton, Ohio. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a smooth check-in and check-out process.Key ResponsibilitiesProvide superior guest...


  • Dayton, Ohio, United States Shaner Hotel Group Full time

    Job Overview We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Fairfield Inn & Suites in Dayton, Ohio. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. Responsibilities * Greet and welcome guests, responding to their needs...


  • Dayton, Ohio, United States Shaner Hotel Group Full time

    Job Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Fairfield Inn & Suites in Dayton, Ohio. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a smooth check-in and check-out process.Key...


  • Dayton, Ohio, United States Shaner Hotel Group Full time

    Front Desk Agent Job DescriptionAt Shaner Hotel Group, we are seeking a skilled Front Desk Agent to join our team at the AC Hotel Dayton. As a Front Desk Agent, you will be responsible for providing exceptional guest services, including check-in and check-out, handling guest complaints, and ensuring guest satisfaction.Key Responsibilities:Be available to...


  • Dayton, Ohio, United States Shaner Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Fairfield Inn & Suites in Dayton, Ohio. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a smooth check-in and check-out process.Key ResponsibilitiesProvide superior guest...


  • Dayton, Ohio, United States Shaner Hotel Group Full time

    Job Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Fairfield Inn & Suites in Dayton, Ohio. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a smooth check-in and check-out process.Key...


  • Dayton, Ohio, United States Image Hotel Management Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Image Hotel Management. As a key member of our front office team, you will be responsible for delivering exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of professionalism in all interactions.Key...


  • Dayton, Ohio, United States Shaner Hotel Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Breakfast Attendant to join our team at the Fairfield Inn & Suites in Dayton, Ohio. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless breakfast experience, and maintaining the highest standards of quality and...