Hotel Guest Services Representative
1 week ago
We are seeking a highly skilled and customer-focused Hotel Guest Services Representative to join our team at the Fairfield Inn & Suites in Dayton, Ohio. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction.
Key Responsibilities- Provide warm and welcoming service to hotel guests, responding to their needs and resolving any issues in a timely and professional manner.
- Process all check-ins and check-outs, ensuring accuracy and efficiency in handling guest transactions.
- Manage guest complaints and concerns, escalating issues to management as needed to ensure a positive guest experience.
- Adhere to hotel policies and procedures, maintaining a high level of knowledge and expertise in hotel operations.
- Collaborate with other hotel departments to ensure seamless guest service and resolve any issues that may arise.
- High school diploma or equivalent required; previous customer service experience preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Ability to work a flexible schedule, including weekends, holidays, and varied shifts.
- Basic computer skills and knowledge of hotel software systems preferred.
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Hotel Guest Services Representative
1 week ago
Dayton, Ohio, United States Shaner Hotel Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Hotel Guest Services Representative to join our team at the AC Hotel Dayton. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction.Key...
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Guest Service Representative
3 days ago
Dayton, Ohio, United States Strand Hospitality Services Full timeJob SummaryThe Guest Service Representative is responsible for providing exceptional customer service to hotel guests. This includes responding to guest requests, predicting and meeting their needs, and providing information and services at the front desk.Duties and ResponsibilitiesAnswer incoming telephone calls professionally and respond to guest questions...
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Guest Service Representative
1 week ago
Dayton, Ohio, United States Strand Hospitality Services Full timeJob SummaryThe Guest Service Representative is responsible for providing exceptional customer service to hotel guests. This includes responding to guest requests, predicting and meeting their needs, and providing information and services at the front desk.Duties and ResponsibilitiesAnswer incoming telephone calls professionally and follow hotel and brand...
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Guest Service Representative
2 weeks ago
Dayton, Ohio, United States Strand Hospitality Services Full timeJob SummaryThe Guest Service Representative is a key member of our hotel team, responsible for providing exceptional customer service to our guests. This role requires a strong ability to communicate effectively, think critically, and work independently in a fast-paced environment.Key ResponsibilitiesProvide personalized service to guests, responding to...
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Guest Service Representative
4 weeks ago
Dayton, Ohio, United States Home2 Suites by Hilton Full timeJob Title: Guest Service RepresentativeAt Home2 Suites by Hilton, we're committed to delivering exceptional guest experiences. As a Guest Service Representative, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.Key Responsibilities:Guest Check-In/Check-Out: Efficiently process guest arrivals and departures,...
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Guest Services Supervisor
2 months ago
Dayton, Ohio, United States Shaner Hotel Group Full timeJob OverviewAvailability for a flexible work schedule, including weekends, holidays, and varied shifts is essential.Possess comprehensive knowledge of hotel amenities, room categories, pricing, availability, and guest check-in/check-out procedures.Address guest concerns promptly to ensure a high level of satisfaction.Support team members in their roles to...
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Guest Services Supervisor
2 months ago
Dayton, Ohio, United States Shaner Hotel Group Full timeJob OverviewAvailability to work a flexible schedule, including weekends, holidays, and varied shifts.Possess comprehensive knowledge of hotel amenities, room categories, pricing, availability, and expected guest arrivals/departures.Address guest concerns to ensure satisfaction.Support team members in their roles to guarantee exceptional service to...
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Guest Services Supervisor
2 months ago
Dayton, Ohio, United States Shaner Hotel Group Full timeJob OverviewAvailability to work a flexible schedule, including weekends, holidays, and varied shifts.Comprehensive knowledge of hotel amenities, room categories, pricing, availability, and guest arrivals/departures.Address guest concerns to ensure a high level of satisfaction.Support team members in their roles to guarantee exceptional service to...
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Guest Service Representative
2 weeks ago
Dayton, Ohio, United States Home2 Suites by Hilton Full timeJob Title: Guest Service RepresentativeAt Home2 Suites by Hilton, we're committed to delivering exceptional guest experiences. As a Guest Service Representative, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.Key Responsibilities:Provide exceptional customer service to guests, responding to their needs and...
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Hotel Maintenance Technician
4 days ago
Dayton, Ohio, United States Shaner Hotel Group Full timeJob SummaryWe are seeking a skilled Hotel Maintenance Technician to join our team at Shaner Hotels. As a key member of our maintenance team, you will be responsible for ensuring the upkeep and maintenance of our hotel facilities, including ice machines, refrigeration units, and air handling units.ResponsibilitiesPerform routine maintenance tasks, including...
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Front Desk Representative
4 weeks ago
Dayton, Ohio, United States Shaner Hotel Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the AC Hotel Dayton. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a seamless check-in and check-out experience.Key ResponsibilitiesProvide superior guest service, including...
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Front Desk Representative
2 weeks ago
Dayton, Ohio, United States Shaner Hotel Group Full timeJob DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the AC Hotel Dayton. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a seamless check-in and check-out experience.ResponsibilitiesProvide superior guest services, including...
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Front Desk Representative
2 weeks ago
Dayton, Ohio, United States Shaner Hotel Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Fairfield Inn & Suites in Dayton, Ohio. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a smooth check-in and check-out process.Key ResponsibilitiesProvide superior guest...
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Front Desk Representative
2 weeks ago
Dayton, Ohio, United States Shaner Hotel Group Full timeJob Overview We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Fairfield Inn & Suites in Dayton, Ohio. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. Responsibilities * Greet and welcome guests, responding to their needs...
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Front Desk Representative
4 weeks ago
Dayton, Ohio, United States Shaner Hotel Group Full timeJob Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Fairfield Inn & Suites in Dayton, Ohio. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a smooth check-in and check-out process.Key...
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Front Desk Representative
3 days ago
Dayton, Ohio, United States Shaner Hotel Group Full timeFront Desk Agent Job DescriptionAt Shaner Hotel Group, we are seeking a skilled Front Desk Agent to join our team at the AC Hotel Dayton. As a Front Desk Agent, you will be responsible for providing exceptional guest services, including check-in and check-out, handling guest complaints, and ensuring guest satisfaction.Key Responsibilities:Be available to...
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Front Desk Representative
3 days ago
Dayton, Ohio, United States Shaner Hotel Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Fairfield Inn & Suites in Dayton, Ohio. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a smooth check-in and check-out process.Key ResponsibilitiesProvide superior guest...
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Front Desk Representative
4 weeks ago
Dayton, Ohio, United States Shaner Hotel Group Full timeJob Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Fairfield Inn & Suites in Dayton, Ohio. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a smooth check-in and check-out process.Key...
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Front Desk Representative
4 weeks ago
Dayton, Ohio, United States Image Hotel Management Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Image Hotel Management. As a key member of our front office team, you will be responsible for delivering exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of professionalism in all interactions.Key...
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Breakfast Service Associate
2 weeks ago
Dayton, Ohio, United States Shaner Hotel Group Full timeJob SummaryWe are seeking a highly motivated and customer-focused Breakfast Attendant to join our team at the Fairfield Inn & Suites in Dayton, Ohio. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless breakfast experience, and maintaining the highest standards of quality and...