Customer Service Representative

2 weeks ago


Dayton, Ohio, United States YMCA of Greater Dayton Full time
Member Services Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at the Downtown YMCA in Dayton, OH.

Job Summary:

The Member Services Representative will be responsible for providing exceptional service to YMCA members and guests at the Member Services Desk. This includes performing membership sales, changes, cancellations, and other member transactions, as well as conducting tours of the facility and handling monetary transactions.

Key Responsibilities:

  • Provide excellent member service and respond to member inquiries in a timely and professional manner.
  • Perform membership sales, changes, cancellations, and other member transactions, including program registration and other activities.
  • Conduct tours of the facility for prospective members and guests.
  • Handle monetary transactions and reconcile these transactions accurately.
  • Build relationships with members and provide a positive experience.
  • Proactively solve problems and communicate effectively with members and staff.
  • Perform routine copying and filing tasks.
  • Stay up-to-date with member information and follow safety guidelines.

Requirements:

  • Must be 18 years of age and have a high school diploma or equivalent.
  • A 2-year degree or applicable experience is preferred.
  • One year or more of related customer service experience is required.

About the YMCA:

The YMCA of Greater Dayton is a welcoming and inclusive organization that values diversity and promotes healthy living. We are committed to making a positive impact in our community and are seeking individuals who share our values and are passionate about delivering exceptional service.



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