Guest Service Representative

3 days ago


Dayton, Ohio, United States Strand Hospitality Services Full time
Job Summary

The Guest Service Representative is a key member of our hotel team, responsible for providing exceptional customer service to our guests. This role requires a strong ability to communicate effectively, think critically, and work independently in a fast-paced environment.

Key Responsibilities
  • Provide personalized service to guests, responding to their needs and concerns in a timely and courteous manner.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Process guest requests, such as room changes, wake-up calls, and special requests.
  • Collaborate with the sales team to coordinate group bookings and pre-registration.
  • Adhere to hotel policies and procedures, ensuring accurate and efficient service delivery.
  • Communicate effectively with guests, colleagues, and management to resolve issues and improve guest satisfaction.
Requirements
  • Previous hotel guest services experience preferred.
  • Excellent customer service skills and ability to work with diverse guests.
  • Strong communication and problem-solving skills.
Strand Hospitality Services Core Values

We are committed to providing a positive and inclusive work environment that reflects our core values of Respectful, Adaptive, Service-Oriented, Accountable, Unified, Dedicated, and Friendly. If you share these values and are passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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