Sales Counter Specialist

2 weeks ago

Jacksonville, Florida, United States Baker Distributing Full time
Job Overview

Position Summary

The Sales Counter Specialist plays a vital role at our wholesale HVAC distribution centers, representing a variety of equipment, components, and supplies. This position is centered around delivering exceptional customer service in a sales-driven environment.

Key Responsibilities

The responsibilities of this role include, but are not limited to:

  • Act as a representative of Baker Distributing Company, ensuring industry-leading sales performance.
  • Engage with both internal and external sales teams, suppliers, and contractors.
  • Oversee showroom presentation and manage product replenishment.
  • Assist in addressing customer service issues with dealers and end-users.
  • Facilitate the sales order process for clients while promoting additional products.
  • Serve walk-in and phone customers, aiding in sourcing and shipping parts, as well as managing inventory and warranty claims.
  • Identify customer product and service requirements by researching through various resources.
  • Organize stock on display shelves and maintain orderliness of merchandise.
  • Utilize suggestive selling techniques to enhance sales opportunities with current and potential customers.
  • Conduct follow-up sales or service calls and resolve customer inquiries.

Qualifications

  • High School Diploma or GED is required.
  • The ideal candidate will possess strong communication skills, a solid background in technical support, HVAC components, and customer service/sales, along with intermediate proficiency in MS Office.
  • Experience in Customer Service, Data Entry, Estimating, Purchase Orders, Sales, and Shipping/Receiving is beneficial.
  • A minimum of 1 year of experience in a Counter Sales position, preferably within the HVAC sector.
  • Knowledge of air conditioning, heating, and ventilation systems at a wholesale distribution level is essential.
  • Strong interpersonal skills, including sales acumen, problem-solving abilities, and a customer service focus, are crucial.
  • Ability to work independently while achieving set goals and objectives within specified timeframes.
  • Capable of thriving in a fast-paced environment with multitasking skills.
  • Exemplary customer service orientation with the capacity to foster long-term relationships.
  • Outstanding written and verbal communication skills.
  • Creative problem-solving capabilities.
  • Ability to work both independently and collaboratively in a team setting.
  • Must hold and maintain a valid Driver's License.
  • Proficiency in speaking, reading, and understanding English is necessary to comply with safety standards, training, policies, and procedures.

Physical Requirements and Work Environment

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

  • Frequent lifting of up to 50 pounds is required.
  • Regularly required to stand, sit, walk, climb, kneel, crouch, or crawl.
  • Ability to use a computer keyboard, monitor, and telephone for extended periods.
  • Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Utilization of equipment such as forklifts, pallet jacks, and other warehouse tools may be necessary.
  • Capability to operate heavy machinery is required.

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