Service Center Representative

7 days ago


Englewood, Colorado, United States Medical Group Management Association Full time
Job Summary

The Medical Group Management Association (MGMA) is seeking a highly skilled Service Center Representative to provide exceptional customer service to internal and external customers. As a key member of our team, you will be responsible for handling inbound calls, emails, and chats, ensuring that all customer requests are met with prompt and professional service.

Key Responsibilities
  • Provide top-notch customer service to internal and external customers, meeting service level expectations.
  • Process daily workload, including data entry, and provide status updates to customers.
  • Upsell products and services to customers, identifying and meeting their needs.
  • Maintain knowledge of MGMA products, services, and policies, and educate other team members on new developments.
  • Work collaboratively with other departments to ensure seamless customer service.
Requirements
  • High school diploma or equivalent required; Associate's degree in Business Administration, Communications, or related field preferred.
  • Two or more years of experience in sales, client management, call center, or customer support environment.
  • Excellent communication, problem-solving, and time management skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficient in Microsoft Office and Excel.
What We Offer

MGMA offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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