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Patient Service Representative
2 months ago
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Orthopedic Centers of Colorado at Inverness. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients.
Key Responsibilities- Answer inbound calls and provide a friendly and warm greeting to all patients and/or providers.
- Check scheduled patients in/out and ensure proper documentation is received from patient.
- Collect co-pays, co-insurance, and deductible if necessary.
- Listen and resolve patient, provider, and any customer complaints.
- Ensure accurate data entry for patient registration.
- Assist with medical records as needed.
- Manage eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
- Stay abreast of known carrier related issues and identify carrier specific concerns.
- Monitor schedule and ensure all data, attachments, history, etc. have been done before exam is completed.
- Facilitate no-show appointments and reschedule as needed.
- Reschedule and cancel appointments as directed.
- Monitor waiting room to avoid extended wait time and assist patients as needed.
- Request orders and process new/same-day requests.
- Request patients complete a satisfaction survey after their exam.
- One plus year of experience providing exceptional customer service in a healthcare environment.
- Detail-oriented, self-motivated, a problem solver, and a team player.
- Ability to navigate multiple computer screens and browsers quickly and accurately.
- Ability to excel in a fast-paced team environment.
- Strong communication skills and professional demeanor.
We offer a competitive salary of $19.90 per hour, as well as a comprehensive benefits package, including health benefits, company-matched 401k plan, paid time off, and employee assistance program.