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Patient Service Representative

2 months ago

Englewood, Colorado, United States Orhopedic Centers of Colorado Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Orthopedic Centers of Colorado. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients.

Key Responsibilities
  • Answer inbound calls and provide a warm and welcoming greeting to all patients and providers
  • Check scheduled patients in/out and ensure proper documentation is received from patients
  • Collect co-pays, co-insurance, and deductible if necessary
  • Listen and resolve patient, provider, and customer complaints
  • Ensure accurate data entry for patient registration
  • Assist with medical records as needed
  • Manage eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS
  • Stay abreast of known carrier related issues and identify carrier specific concerns
  • Monitor schedule and ensure all data, attachments, history, etc. have been done before exam is completed
  • Facilitate no-show appointments and reschedule as needed
  • Monitor waiting room to avoid extended wait time and assist patients as needed
  • Request orders and process new/same-day requests
  • Request patients complete a satisfaction survey after their exam
Requirements
  • One plus year of experience providing exceptional customer service in a healthcare environment
  • Detail-oriented, self-motivated, a problem solver, and a team player
  • Ability to navigate multiple computer screens and browsers quickly and accurately
  • Ability to excel in a fast-paced team environment
  • Strong communication skills and professional demeanor
Benefits

We offer a competitive salary and a comprehensive benefits package, including health benefits, company-matched 401k plan, paid time off, and employee assistance program.