Customer Service Representative

2 months ago


Englewood, Colorado, United States Groove Ford Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Service Business Development Center (BDC) team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and ensuring their vehicles are back on the road as soon as possible.

Key Responsibilities
  • Promptly answer all incoming Service Department phone calls and emails.
  • Contact current and former service customers to confirm and schedule appointments.
  • Effectively communicate with internet customers using their preferred method of communication.
  • Maintain accurate data in the customer database.
  • Schedule service appointments at the earliest available time slots.
  • Follow up with customers to ensure their complete satisfaction and address any concerns promptly.
Requirements
  • At least 18 years of age.
  • Ability to pass a pre-employment background check and drug screen for illegal substances.
  • Authorized to work in the United States.
  • Bilingual is preferred.
About Us

Groove Auto, a Summit Automotive company, is built upon a different way of thinking. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our brand is about the Power of Yes - meaning that we empower our associates to provide our customers with a safe, positive, stress-free experience, whether in sales, parts, or service.



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